Taylor McKay
Guthrie,OK
Summary
I'm driven to meet or exceed targets for service, quality, and performance. I show superior work ethic with a demonstrated track record of success in cable, internet, fiber, security systems, and now as an aircraft electrician.
I'm a reputable Technician with 13 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. I'm analytical and a logical team player recognized for handling tasks quickly and accurately.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Aircraft Electrician
Tinker Air Force Base
Midwest City, Oklahoma
11.2023 - Current
- Calibrate instruments used in testing aircraft electrical systems.
- Develop plans for the implementation of new technologies into existing aircraft electrical systems.
- Conduct inspections of aircraft to identify any potential problems with their electrical systems.
- Install wire bundles and circuits in accordance with blueprints and technical manuals.
- Assist in the development of training materials for technicians working on aircraft electrical systems.
- Diagnose faults using specialized test equipment such as multimeters.
- Assist in the design, fabrication and installation of new electrical systems.
- Replace worn out or damaged wires, cables and connectors according to manufacturer specifications.
- Test aircraft electronic systems to ensure proper functioning of all components.
- Review schematics and drawings before beginning work on an aircraft's electrical system.
- Communicate effectively with customers regarding status updates on repair jobs.
- Read complex manuals to review repair procedures.
Network Technology Technician
Cox Communications
Oklahoma City, Oklahoma
09.2016 - 11.2023
- Network Technology Tech 1
- Residential Security Technician
- Residential Fiber Technician
- Residential Home Technician
- Deliver an exceptional level of service to each customer by listening to concerns and answering questions
- Install, tested, and serviced systems, ensuring that they functioned correctly
- Setup and properly maintain all equipment to achieve precise testing and maximum functionality
- Processed work orders and prioritized jobs
- Troubleshoot systems and equipment and ran tests to make effective recommendations.
- Aligned and balanced overall structures and component parts by using precision instruments.
- Inspected existing systems to identify maintenance needs and plan skilled repairs.
- Troubleshot problems with components to identify root causes of failures.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Advisor
Bob Howard Honda
Edmond, OK
09.2013 - 09.2016
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
- Built rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Empowered others to use judgment and knowledge to solve problems and concerns.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
Fabricator/ Threader
Reliable Fire Systems
Sapulpa, OK
05.2006 - 08.2013
- Observed safe work rules, including fall protection and PPE
- Read and interpreted specifications, diagrams and blueprints for the job
- Managed movement of materials and equipment to different job sites
- Planned work and determined appropriate tools and equipment
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated heavy machinery to prepare metal products according to customer specifications.
- Prepared metals for industrial processes by cleaning, degreasing and removing impurities from raw materials.
- Performed finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Fabricated and altered parts with metal hammers, punches, drills and shears.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Education
GED -
Charles Page High School
Sand Springs, OK05.2011
Skills
- Establishing goals and setting priorities
- Detail-oriented
- Strong work ethic
- Collaborative Team Player
- Multitasking and Prioritization
- Customer Service
- Good verbal/written communication skills
- Complex Repairs
- Problem-Solving
- Works Well Under Pressure
- Highly Professional
Accomplishments
2yrs of working for Cox I applied for a Security position and Fiber Optics position at the same time and received both positions. I was the first Technician to do so. I trained for both positions at the same time and made an example and people followed.
Placed 1st Place Regionally in OKC for Graphic Design in 2012
Placed 4th Place Nationally for Graphic Design in 2012
Certification
Commercial Security License
ADDITIONAL SKILLS
- At the beginning of the shift I meet with leadership to discuss constraints, distribute assignments, training needs and request volunteers for overtime.
- I delegate daily requirements and production assignments to employees by mentoring and instructing job specific needs for the shift.
- I prioritize work to be accomplished with the ever changing deadlines and asset demands. I teach my employees to read and understand blueprints. I interpret, and follow engineering change orders, shop orders, work orders and direct subordinates to essential tasks based on production needs.
- I have a wide-range of experience in troubleshooting, identifying, analyzing difficult technical problems and developing innovative solutions. I use these techniques to help improve maintenance concepts, principles and production efficiency. I perform work on technical and complex systems.
- Identifying and working to resolve constraints by partaking in continuous process improvements (CPI) events I deliver resources to align with the customer’s needs
KEY DELIVERABLES
- Resolve informal complaints and grievances utilizing various alternative resolution techniques.
- Communicate with all levels of command to ensure shop metrics are being met.
- Enforce safety regulatory requirements, and ensure that subordinates wear appropriate safety equipment resulting in 0 work related injuries.
- Schedule and execute work assignments within flow days to meet customer demand.
Timeline
Aircraft Electrician
Tinker Air Force Base
11.2023 - Current
Network Technology Technician
Cox Communications
09.2016 - 11.2023
Service Advisor
Bob Howard Honda
09.2013 - 09.2016
Fabricator/ Threader
Reliable Fire Systems
05.2006 - 08.2013
GED -
Charles Page High School
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