Taylor Mendez
Brooklyn,NY
Summary
Detail-oriented Fraud Investigator with three years of experience in anti-money laundering compliance. Conducted KYC and fraud risk reviews, analyzing account activity to identify potential risks. Collaborated with operations and compliance teams to strengthen fraud prevention measures and ensure regulatory adherence. Documented findings and escalated high-risk cases, enhancing the integrity of financial operations.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Payments & Fraud Junior Analyst
Caesars Sportsbook & Casino
Jersey City, NJ
01.2025 - Current
- Monitor transactions and account changes to identify fraud patterns, behavioral anomalies, and emerging risk trends.
- Investigate suspicious activity and payment irregularities, documenting findings and determining appropriate risk actions.
- Escalate complex or high-risk cases while supporting fraud prevention and compliance efforts.
- Conduct daily KYC and fraud risk reviews by analyzing account activity, transaction behavior, and identity verification signals.
Payments & Fraud Agent
Caesars Sportsbook & Casino
Jersey City, NJ
08.2022 - 01.2025
- Reviewed and processed customer transactions to uphold fraud prevention policies and meet service level agreements.
- Conducted research to support fraud investigations, chargeback cases, and reviews of suspicious account activity.
- Investigated customer inquiries while ensuring secure account handling and policy compliance.
- Collaborated with operations and compliance teams to ensure secure payment processing.
Product Flow Specialist
Best Buy
New York, NY
10.2020 - 11.2021
- Facilitated online order fulfillment and in-store pickups to enhance customer experience.
- Processed online orders, pickups, and curbside handoffs through store systems.
- Ensured inventory accuracy by coordinating daily replenishment and organizing stock.
- Advised customers on Best Buy products, services, and solution options.
- Demonstrated product features across electronics, appliances, and connected devices.
Sales Associate
Uniqlo
New York, NY
11.2018 - 04.2020
- Facilitated customer purchases, returns, and exchanges, enhancing shopping experience in a fast-paced retail environment.
- Facilitated customer purchases, returns, and exchanges, enhancing shopping experience in fast-paced retail environment.
- Welcomed customers to the store on Uniqlo sales floor and guided product selection.
- Processed register transactions and handled cash, cards, and returns.
Education
Bachelor of Arts - Psychology
The City College of New York
New York, NY 08.2018 - 09.2022
Skills
- Fraud investigation
- Transaction monitoring
- Data Analysis Tools Fraud Reporting Tools Fraud Strategy Development
- Fraud risk assessment
- Fraud detection techniques
- KYC assessment
- Transaction monitoring
- Chargeback analysis
Timeline
Payments & Fraud Junior Analyst
Caesars Sportsbook & Casino
01.2025 - Current
Payments & Fraud Agent
Caesars Sportsbook & Casino
08.2022 - 01.2025
Product Flow Specialist
Best Buy
10.2020 - 11.2021
Sales Associate
Uniqlo
11.2018 - 04.2020
Bachelor of Arts - Psychology
The City College of New York
08.2018 - 09.2022