Taylor Merritt
Castle Hayne,NC
Summary
I am a student at Cape Fear Community College who is comfortable with risk and open to constructive criticism. I am motivated by variety and stimulated by challenges. I am looking for opportunities to further develop my professional growth and have well developed skills in leadership, customer service and task/time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Brunswick Forest Fitness & Wellness Center
11.2022 - Current
- As Assistant Manager of multiple facility locations, some of my responsibilities include: Organizing and marketing community events, Interviews and staffing, Manage employee's schedules, Mitigate escalated customer concerns, Scheduling, payment processing, and overall management of special event room rentals, Work with external vendors to meet facility needs, Manage maintenance work orders and facility improvements
Lead Receptionist
Brunswick Forest Fitness & Wellness Center
12.2021 - 11.2022
- As lead receptionist, I added to my skillset by assuming the following responsibilities: Team lead - Fist point of contact for team needs, on call after hours, new employee training
- These task required first hand knowledge of operating systems, procedures and protocol
- Delegate responsibilities, Provide performance feedback, Participates in leaderships meetings
Front Desk Receptionist
Brunswick Forest Fitness & Wellness Center
11.2020 - 12.2021
- As the face of the facility, some of the responsibilities I assumed were: Extensive management of booking and scheduling events/fitness classes/massage appointments etc., Answer phones with a positive attitude and provide pathways to problem resolutions, In this role I demonstrated dependability by opening/closing the facility on time and in order, Ensured all supplies were stocked and costumer needs were met, Prioritized task-Attended to multiple tasks at multiple locations in an effective and efficient manner
Pool Monitor
Brunswick Forest Fitness & Wellness Center
08.2020 - 11.2020
- In this customer facing role, I developed the following skill sets: Utilized company software to manage reservations, Promoted and developed relationships with clients, Ensured safety guidelines and regulations were met, Onsite management of facility presentation, Monitored and enforced capacity regulations
Education
Associate's degree - Sonography
Cape Fear Community College
Wilmington, NC01.2024
High school diploma -
Heide Trask High School
Rocky Point, NC06.2020
Skills
- Supervising Experience
- Inventory Control
- Cash Handling
- Assistant Manager Experience
- Multitasking
- Microsoft Office Suit
- Customer Communication
- Customer service
- Team management
- Leadership
- Problem solving skills
Certification
Medical Coding & Billing Certification, 01/01/22, Present
Timeline
Assistant Manager
Brunswick Forest Fitness & Wellness Center
11.2022 - Current
Lead Receptionist
Brunswick Forest Fitness & Wellness Center
12.2021 - 11.2022
Front Desk Receptionist
Brunswick Forest Fitness & Wellness Center
11.2020 - 12.2021
Pool Monitor
Brunswick Forest Fitness & Wellness Center
08.2020 - 11.2020
Associate's degree - Sonography
Cape Fear Community College
High school diploma -
Heide Trask High School
Medical Coding & Billing Certification, 01/01/22, Present
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