TAYLOR MICKLE
Houston
Summary
Experienced customer service professional with a patient and empathetic approach to resolving customer concerns and delivering exceptional experiences. Skilled in efficiently and effectively addressing customer issues. Committed to leaving a positive impression and fostering long-term satisfaction through every customer interaction.
Overview
8
8
years of professional experience
Work History
Premier Service Consultant
ATT/DIRECT TV
03.2021 - 09.2024
- As a premier service consultant, who specialized in retention, it was my duty to retain valued customers by acknowledging their loyalty to the company
- I resold the value of the product and service.
- I identified and resolved customer concerns and complaints.
- I have upheld an above average retention rate for 3 consecutive months. (Jan- Mar 2023)
- During my time here, I was awarded the title of an "DirecTV Elite Winner" as of May2023
- Provided expert advice to clients, enhancing service satisfaction and retention.
- Granted the opportunity to be apart of the VIP retention team from Mar- Sep 2024.
Security Officer
United States Air Force (AF)
02.2017 - 06.2020
- As a security officer in the United States Air Force, my duties involved protecting personnel, resources, and facilities from potential threats.
- Conducted regular security patrols, monitored access control points and responded to security incidents.
- Enforced security policies and procedures and dispatched security patrols.
- Helped train and educate other personnel on security best practices and procedures.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Elementary Education -
Mississippi State University
Starkville, MSSkills
- Computer skills, Communication skills, Hospitality, Microsoft excel, Customer service, Microsoft office, Writing skills, Problem Resolution, Retention, Military Experience, Military, Dispatch
Timeline
Premier Service Consultant
ATT/DIRECT TV
03.2021 - 09.2024
Security Officer
United States Air Force (AF)
02.2017 - 06.2020
Elementary Education -
Mississippi State University
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