TAYLOR MISENER

Hospitality and front office operations professional with progressive leadership experience in full-service and branded hotel environments. Strong background in guest services, team supervision, labor optimization, and reputation management. Proven ability to improve guest satisfaction scores, train high-performing teams, and maintain operational and financial accuracy. Experienced with major property management systems including OnQ, FSPMS/Marsha, and R&I.

Experienced in front office operations with a focus on service quality and efficiency. Supervised daily activities of a team of 10 employees, implementing training programs that enhanced employee engagement and retention. Managed guest payments and monitored reputation scores, leading to improved guest satisfaction through effective service recovery strategies. Proficient in inventory management and budget tracking, ensuring financial accuracy and compliance with brand standards.

• OnQ
• FSPMS / Marsha
• R&I
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

• Strong interpersonal and communication skills
• Adaptable to high-volume and fast-paced environments
• Able to work extended shifts during peak occupancy periods