Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Allyn

League City,TX

Summary

Hospitality professional with over a decade of experience in hotel operations, including front desk and management roles. Specializes in delivering memorable guest experiences through genuine service. Skilled in maintaining brand standards and supporting operational goals while fostering collaboration and a positive guest-first environment.

Overview

13
13
years of professional experience

Work History

Front Desk Supervisor

Holiday Inn
Houston, Texas
01.2024 - 08.2025
  • Supervised front desk operations, ensuring streamlined guest check-in processes and enhancing guest satisfaction.
  • Oversaw cash handling procedures and maintained financial accuracy at the front desk.
  • Managed guest inquiries, resolving issues promptly and professionally to maintain high service standards.
  • Collaborated with departments to improve communication and operational efficiency, contributing to overall hotel performance.
  • Enforced policies to ensure security of guests, staff and property.

Operations Manager

Candlewood Suites Hotel
Deer Park, Texas
01.2015 - 07.2023
  • Inspected facilities regularly to uphold cleanliness and safety standards.
  • Responded quickly to any emergency situations that arose during shift hours.
  • Oversaw daily operations of hotel staff, including housekeeping and front desk personnel.
  • Coordinated special events and functions, including weddings and conferences, enhancing guest experiences.
  • Addressed customer complaints promptly, maintaining positive relationships and satisfaction.

Office Manager

Casa Ole Mexican Restaurant
Pasadena, Texas
08.2012 - 07.2015
  • Managed daily restaurant operations, ensuring efficient service flow and customer satisfaction.
  • Executed thorough opening, closing, and shift change functions to uphold operational standards consistently.
  • Addressed customer inquiries and complaints, fostering positive experiences and loyalty.

Education

High School Diploma -

Deer Park High School
Deer Park, TX
05-2013

Skills

  • Reservation management
  • Front office operations
  • Guest relations
  • Attention to detail
  • Problem solving
  • Adaptability
  • Exceptional communication

Timeline

Front Desk Supervisor

Holiday Inn
01.2024 - 08.2025

Operations Manager

Candlewood Suites Hotel
01.2015 - 07.2023

Office Manager

Casa Ole Mexican Restaurant
08.2012 - 07.2015

High School Diploma -

Deer Park High School
Katie Allyn