Jaritzsa Concepcion
HHM (Hersha Hospitality Management)
Bronx,NY
12
years of professional experience
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.
Work History
Front Desk Supervisor
2 Years 7 Months- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Implemented new scheduling procedures to optimize staff coverage during peak times.
- Managed reservations system to optimize room bookings and enhance guest satisfaction.
- Led front office operations, ensuring exceptional guest service and satisfaction.
- Managed inventory of office supplies and materials, optimizing resource allocation.
- Analyzed guest feedback to identify areas for service improvement and team training opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision making process and problem solving abilities.
- Trained and supported front desk staff in customer service, conflict resolution, and hotel procedures to maintain consistent service standards.
- Collaborated closely with housekeeping, maintenance, and breakfast teams to resolve guest concerns and maintain efficient hotel operations.
Front Desk Agent
1 Year 2 Months- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained high levels of guest privacy by securely managing personal information.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Housekeeping Room Attendant
5 Months- Led daily cleaning operations, ensuring high standards of hygiene and guest satisfaction.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Security Guard
4 Years 2 Months- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Guard
1 Month- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Oversaw entry and exit of employees and visitors daily.
- Collaborated with management to review incident reports and improve security measures.
Babysitter
11 Months- Perform various duties including picking children up from school
- Preparing and serving meals to children, and assisting them with daily activities
- Light housekeeping
Education
Skills
Being Detail-Oriented.
Positive Attitude.
Time Management.
Complaint Resolution.
Communication and customer service
Front office support
Reservation management
Computer skills
PMS systems (PEP & OnQ training)
Cross‑department collaboration
Group reservation management
Timeline
Front Desk Supervisor
HHM (Hersha Hospitality Management)
03.2024 - CurrentRead More
Front Desk Agent
Island Hospitality
01.2023 - 03.2024Read More
Housekeeping Room Attendant
Kleen-Tech
08.2022 - 01.2023Read More
Security Guard
Planned Companies
06.2018 - 08.2022Read More
Security Guard
Sims Security Service
10.2015 - 11.2015Read More
Babysitter
09.2014 - 08.2015Read More
The Felicia Rincon De Gautier Institute For Law And Public Policy
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