Summary
Overview
Work History
Skills
Timeline
Generic

TAYLOR MONTEJO

Lutz,Fl

Summary

Organized Customer Service Specialist with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Overview

7
7
years of professional experience

Work History

Animal Control Officer

Pinellas County Animal Services
08.2023 - Current
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Work independently in the field.
  • Safely handle aggressive animals in stressful situations, while being the only officer on scene.
  • Educated the public on county ordinances
  • Properly handling animals using the fear, free method, and stressful times.
  • Subcutaneously, vaccinate animals and and provide other medically necessary procedures, while under duress.

Assistant Manager

Pet Paradise Resort
Wesley Chapel, FL
10.2022 - 08.2023
  • Handled aggressive animals using fear free method’s
  • Administered controlled medication daily
  • Maintaining proper hygiene and care of animals during their stay.
  • Monitored large groups of active dogs safely.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Customer Service Specialist (Adoption Counsler)

Humane Society of Pinellas
08.2021 - 10.2022
  • Matched people with animals best suited for their life style.
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Followed pet care instructions for dietary needs and medication regimens.

Assistant Manager

Build A Bear Workshop Inc
11.2017 - 08.2021
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes
  • Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
  • Assisted Store Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
  • Working large corporate events
  • Managing day to day operations
  • Making the weekly schedule, working around availability.

Skills

  • Animal handling
  • Fear Free certified
  • Sales Monitoring
  • Performance reviewing
  • Hiring and training
  • Sales and marketing
  • Orientation and training
  • Oversee operations
  • Develop employee knowledge
  • Build successful teams
  • Policy administration

Timeline

Animal Control Officer

Pinellas County Animal Services
08.2023 - Current

Assistant Manager

Pet Paradise Resort
10.2022 - 08.2023

Customer Service Specialist (Adoption Counsler)

Humane Society of Pinellas
08.2021 - 10.2022

Assistant Manager

Build A Bear Workshop Inc
11.2017 - 08.2021
TAYLOR MONTEJO