Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Jackson

3472 East Kiehl Avenue Apt 7203 ,AR

Summary

With a proven track record at the City of Sherwood, I excel in humane animal treatment and effective communication, showcasing my ability to lead successful trap, neuter, and release programs and coordinate emergency animal rescues. My expertise in wildlife management and compassion for animals underpins my commitment to public safety and animal welfare.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Animal Control Officer

City of Sherwood
03.2023 - Current
  • Unloaded and impounded animals received from animal control and public.
  • Implemented trap, neuter and release programs to manage local feral cat population.
  • Captured domestic and wild animals.
  • Provided compassionate assistance during natural disasters or emergencies, effectively coordinating the rescue and sheltering of displaced animals.
  • Maximized efficiency in operations by maintaining up-to-date knowledge of state and local regulations related to animal control practices.
  • Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
  • Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
  • Administered vaccinations, microchipping services, and basic medical care for animals under the shelter''s supervision, promoting overall wellbeing.
  • Optimized resources by monitoring inventory levels and ordering necessary supplies for daily operations within budget constraints.
  • Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
  • Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
  • Attended to calls reporting of wild animal bites.
  • Demonstrated adaptability in addressing unique challenges related to specific animal species or situations, applying problem-solving skills to reach successful resolutions.
  • Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
  • Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
  • Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
  • Assisted in the successful rehoming of animals by carrying out adoption processes, including interviewing potential adopters and conducting home visits.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
  • Supplied animals with food, water, and personal care.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Security Lieutenant

Baptist Health Medical Center
06.2019 - 03.2023
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Responded swiftly yet effectively under pressure when faced with unexpected challenges arising from fast-paced or rapidly evolving situations.
  • Trained new hires in security procedures, ensuring consistent adherence to company policies and best practices.
  • Collaborated with local law enforcement agencies to share information and strengthen security efforts.
  • Handled sensitive situations diplomatically during emergencies or high-stress circumstances involving both employees and visitors alike.
  • Created detailed reports documenting any suspicious activity or threats for further investigation by relevant authorities as needed.
  • Maintained a consistently high level of vigilance while on duty, contributing to a notable reduction in security incidents during tenure as Security Lieutenant.
  • Mentored junior staff members in proper protocol execution, boosting overall team competence levels significantly over time.
  • Provided timely reports on safety incidents and recommended appropriate actions to prevent recurrence.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Wrote detailed reports of all security breaches and investigations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Supervised access control for facilities, ensuring only authorized personnel were granted entry.
  • Managed a team of security officers, providing effective leadership and supervision to ensure optimal performance.
  • Coordinated large-scale event security operations, ensuring public safety while minimizing disruptions to normal activities.
  • Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
  • Enhanced team's response time to security incidents by implementing streamlined communication protocol.
  • Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
  • Increased security awareness among staff with comprehensive training sessions.
  • Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
  • Coordinated security operations during high-profile events, ensuring safe environment for attendees and participants.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Kennel Technician

City Of Little Rock
02.2017 - 10.2017
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Improved animal health by administering medications and vaccinations as directed by veterinarians.
  • Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
  • Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
  • Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Assisted with development of animal behavior modification plans.
  • Streamlined medication administration for animals with health conditions, improving health outcomes with meticulous record-keeping.
  • Supported animal health, administering vaccines and performing basic health checks under veterinary supervision.
  • Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Assistant Manager

Wendys Restaurant
10.2017 - 05.2019
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Established team priorities, maintained schedules and monitored performance.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Defined clear targets and objectives and communicated to other team members.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Veterinary Technician Assistant

Pet Care Veterinary Clinic
08.2014 - 08.2016
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Increased client satisfaction by promptly addressing concerns and answering questions regarding their pets'' health and wellbeing.
  • Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
  • Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
  • Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
  • Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
  • Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
  • Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
  • Improved patient care by assisting veterinarians in administering treatments and medications.
  • Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
  • Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
  • Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Educated clients on post-surgical care and nutrition.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Restrained animals for examination and treatment.
  • Observed animals for signs of distress or illness.
  • Maintained clean and safe animal living areas.
  • Assisted veterinarians with euthanasia of animals.
  • Followed safety protocols for handling animals.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Prepared and administered diets and feedings according to instructions.
  • Prepared animals for surgical procedures.
  • Kept detailed records of animal treatments and medications.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Improved patient care by assisting veterinarians in diagnosing and treating animals.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
  • Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
  • Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
  • Assisted in dental procedures, contributing to overall oral health of patients.
  • Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
  • Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
  • Educated pet owners on preventative care, significantly reducing incidence of common diseases.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

North Pulaski High School
Jacksonville, AR
06.2013

Skills

  • Knowledge of local ordinances
  • Humane animal treatment
  • Animal Welfare Laws
  • Animal Behavior
  • Compassion and Empathy
  • Licensing Requirements
  • Investigative report preparation
  • Court Testimony
  • Zoonotic Disease Knowledge
  • Wild animal capturing
  • Public Safety
  • Two-way radio operations
  • Animal captures
  • Familiarity with animal behaviors
  • Wildlife management
  • Animal rescue
  • Local ordinances knowledge
  • First Aid administration
  • Citations and warnings
  • Animal Handling
  • Animal investigations
  • Domestic animal capturing
  • Animal Care
  • Report Preparation
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational Skills
  • Effective Communication
  • Adaptability and Flexibility
  • Self-defense techniques
  • Conflict Resolution
  • Computer Literacy
  • Incident Reporting
  • Record-keeping
  • Adaptability
  • Written Communication
  • Emergency Response
  • Rabies control
  • Owner relations
  • Wildlife conservation
  • Stray captures
  • Stray management

Certification

Certified in BLS & CPR

Certified CPR Instructor

Timeline

Animal Control Officer

City of Sherwood
03.2023 - Current

Security Lieutenant

Baptist Health Medical Center
06.2019 - 03.2023

Assistant Manager

Wendys Restaurant
10.2017 - 05.2019

Kennel Technician

City Of Little Rock
02.2017 - 10.2017

Veterinary Technician Assistant

Pet Care Veterinary Clinic
08.2014 - 08.2016

North Pulaski High School

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Sarah Jackson