Taylor Moon
312 Hurricane Ave Hurricane
Summary
I am a goal-oriented, motivated worker who is very effective at dealing with individuals. I have 10+ years of customer service experience and knowledge in the industry of helping customers. Easily adaptive to any work environment and very excited to learn and reach new goals. I'm dedicated and confident in my abilities to ensure my job duties are reached each day.
Overview
11
11
years of professional experience
Work History
Insurance Coordinator
O'Dell Orthodontics
09.2021 - 05.2023
- Reviewed patient insurance eligibility and coverage details to ensure accuracy of medical billing.
- Performed data entry of information into electronic health record systems for accurate tracking of patient records.
- Processed all incoming claims from providers to verify accuracy and completeness of required documentation.
- Provided customer service support to internal staff members in regards to insurance verification procedures.
- Verified patient demographic information against insurance provider databases to confirm eligibility status.
- Resolved discrepancies between billed services and submitted claims by working closely with providers and payers as needed.
- Created detailed reports summarizing patient accounts receivable activity for management review.
Registered Nurse
CAMC Memorial
03.2021 - 07.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Commercial Account Executive
Yeager Insurance & Financial Services
11.2015 - 03.2021
- Negotiated contracts with new and existing clients.
- Provided account management services such as order processing, invoicing, and accounts receivable collections.
- Resolved customer inquiries regarding endorsements and services on their accounts.
- Maintained relationships with key stakeholders including corporate executives, vendors, suppliers, distributors.
- Worked frequently with excel/word documents
Assistant Manager
Ginos Pizzeria
01.2012 - 11.2015
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Associate of Science - Nursing
West Virginia Junior College - Charleston
Charleston, WV03.2021
High School Diploma -
Nitro High School
Nitro, WV05.2012
Skills
- Insurance Verification
- Customer Service and Assistance
- Medical Billing Proficiency
- Accounts Receivable
- Insurance Claims Processing
- Teamwork and Collaboration
- Eligibility Determination
- Customer Service
Timeline
Insurance Coordinator
O'Dell Orthodontics
09.2021 - 05.2023
Registered Nurse
CAMC Memorial
03.2021 - 07.2021
Commercial Account Executive
Yeager Insurance & Financial Services
11.2015 - 03.2021
Assistant Manager
Ginos Pizzeria
01.2012 - 11.2015
Associate of Science - Nursing
West Virginia Junior College - Charleston
High School Diploma -
Nitro High School
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