Taylor Moore
Los Angeles,CA
Summary
Dependable food service worker who is successful at providing fast, high-quality customer service to guests in restaurant settings. Growing professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Food Runner
Beverly Hilton, Circa 55
03.2022 - Current
- Organized and replenished supplies at food stations to optimize team performance.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Delivered correct food items to tables according to order documentation.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Restaurant Hostess
Beverly Hilton, Circa 55
09.2014 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Lead Hostess
P.F Chang's China Bistro
10.2011 - 06.2014
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Intern
CBS Television Stations
09.2013 - 12.2013
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Sorted and organized files, spreadsheets, and reports
Education
Bachelor of Arts - Cinema Arts Management
California State University Northridge
05.2014
Skills
- Foodservice
- Safe Food Handling
- FOH and BOH Support
- Menu Memorization
- Effective Multitasking
- Customer Service
- Fine Dining
Volunteer Experience
- Mt Zion Missionary Baptist Church, Los Angeles, CA (2003-present)
- Active Member: women ministry, music ministry, praise dance ministry
Timeline
Food Runner
Beverly Hilton, Circa 55
03.2022 - Current
Restaurant Hostess
Beverly Hilton, Circa 55
09.2014 - 03.2022
Intern
CBS Television Stations
09.2013 - 12.2013
Lead Hostess
P.F Chang's China Bistro
10.2011 - 06.2014
Bachelor of Arts - Cinema Arts Management
California State University Northridge
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