Taylor Morales
Morganton,NC
Summary
Proven leader in enhancing customer experiences and boosting sales. Excelled in employee training and customer service, demonstrating exceptional organizational skills and adaptability. Achieved significant improvements in customer satisfaction and operational efficiency through strategic teamwork and attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Concessions Manager
City of Morganton Parks and Recreation
01.2024 - Current
- Managed cash handling procedures ensuring accuracy in transactions between the company and customers.
- Collaborated with management to create promotional strategies, increasing sales and revenue.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both customers and employees.
- Improved customer satisfaction by efficiently managing concession stands and ensuring quality service.
- Fostered a culture of teamwork among staff members, resulting in increased productivity and job satisfaction rates.
Assistant Manager
Zaxby’s
10.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Dick's Sporting Goods, Inc
07.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Robert L. Patton High School
Morganton, NC06.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Reliability
- Adaptability and Flexibility
- Employee Training
Certification
- First Aid/CPR Certified
Timeline
Assistant Concessions Manager
City of Morganton Parks and Recreation
01.2024 - Current
Assistant Manager
Zaxby’s
10.2022 - 09.2023
Sales Associate
Dick's Sporting Goods, Inc
07.2022 - 01.2023
High School Diploma -
Robert L. Patton High School
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