Jen Moran
Hampton Falls,NH
Summary
Highly skilled and enthusiastic professional bringing more than 15 years of experience managing operations and working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Successfully oversee staffing needs, budgeting, supply management and patient services.
Overview
15
15
years of professional experience
5
5
Years of Medical Practice Operations Management
Work History
Chief Operations Officer, Practice Manager
Nightwater Health, Inc.
08.2021 - 09.2023
- Oversight and management of a unique nationwide startup Primary Care practice, managing company wide operations for three state entities including Louisiana, New Hampshire and California
- Responsible for business development, daily organization and operations.
- Staff leadership through continuous hiring, onboarding and training.
- Remote management and oversight of multiple clinics including Medical Assistants, Reception staff and Nurse Practitioners.
- Conduct team meetings as a national group, individual meetings per state and employee training to improve and maintain daily operations for each clinic.
- Oversee the credentialing process, ensuring compliance with regulatory requirements..
- Provider management and front-desk operations ensuring efficient patient check-in and maximize scheduling.
- EHR report analysis and optimization
- Website build, design and maintenance.
- B2B localized relationship building increasing the referral network along with local sponsorship and community involvement.
- Marketing across all state entities including New Hampshire, Louisiana and California.
- Multi-state insurance claim management and financial performance.
- Optimize revenue cycle performance.
- P&L Review and analysis for improvement.
Practice Manager
Aesthetic Surgery Center
07.2018 - 08.2021
- Responsible for daily operations of a well established highly esteemed Cosmetic Surgery practice.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Treatment Sales Coordinator
Pavlo Orthodontics
Newburyport, MA
2014 - 2016
- Leads new patients through the initial exam and effectively closes sales daily
- Maintained a monthly case acceptance rate of 90% or higher
- Provides support to management and fellow team members
- Relied upon by management and the Doctor as a team leader
- Provides excellent customer service and client support for all new patients and families
Practice Manager
Spa Director
09.2008 - 05.2013
- Responsible for daily operations of a spa, including managing operating costs, creating standard operating procedures, inventory management, payroll duties, staff management, and training.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 30 service providers and administrative personnel.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Education
Bachelor of Arts -
Plymouth State University
Plymouth, NH05.2006
Skills
- Business Development
- Manager
- EHR, Multilevel practice management software optimization for end to end daily operations improvement
- Microsoft Office
- New Hire Training
- Schedule Management
- Healthcare Management
- Profit & Loss Analysis
- EHR Software
- Google Office Suite
- Policy and Procedure Development
- Workflow Management
- Records Management
- Electronic Health Records
- Medical Personnel Recruitment
- Mentoring and Coaching
Timeline
Chief Operations Officer, Practice Manager
Nightwater Health, Inc.
08.2021 - 09.2023
Practice Manager
Aesthetic Surgery Center
07.2018 - 08.2021
Treatment Sales Coordinator
Pavlo Orthodontics
2014 - 2016
Practice Manager
Spa Director
09.2008 - 05.2013
Bachelor of Arts -
Plymouth State University