Taylor Morella
Fort Worth,USA
Summary
With a focus on exceptional service, I support clients through every step of their banking journey. I take pride in being a reliable resource, always ready to answer questions and provide insights so clients feel confident and informed.
I am resourceful, adaptable, and motivated by a genuine desire to make a positive impact in the lives of those I serve. My goal is to contribute to Frost Bank’s legacy of excellence by upholding our values and empowering clients to achieve their personal goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banker
Frost Bank
Fort Worth, TX
10.2024 - Current
- Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
- Educated and advised customers regarding deposit and loan services to enhance financial understanding and support account management.
- Delivered teller services encompassing deposits, payments, and check cashing while ensuring compliance with established bank policies and procedures.
- Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
- Manage risk while actively practicing loss prevention
- Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
- Established trust-based connections with clients. Delivered exceptional service as main contact to facilitate communication and resolve issues.
- Supported clients by offering tailored financial advice and resources to enhance their financial decision-making.
Property Manager
Oakridge Premier
Fort Worth, TX
04.2024 - 07.2024
- Maintained residential properties in the DFW, Waco, College Station, and Houston areas.
- Managed daily administrative tasks, including tenant relations and rent collections.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Initiated eviction proceedings when necessary according to state law and court orders.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
Property Manager/ Assistant HOA Manager
West End Investments LLC & Broadway Capital Partners LLC
Boulder, CO
08.2021 - 03.2024
- Market and show 150+ commercial offices and multifamily residential property.
- Managing budgets, accounts, rent collections, bill payments, tenant notices, and evictions.
- Actively work with all vendors to provide services as required. Maintain accurate records including executed contracts, certificates of insurance, and other vendor information as required. Ensure that work performed by contractors is performed timely and per the contracted scope of services.
- Reporting the property's financial status, occupancy, and expiring leases to property owners on a monthly basis.
- Assist HOA manager with yearly board meetings and budgeting reports. Acted as liaison for HOA members and tenants of properties.
Leasing Administrative Assistant/Showing Agent
Boulder Property Management
Boulder, CO
10.2020 - 07.2021
- Market and show 800+ units throughout multiple properties to recruit prospects for tenancy
- Collect deposits and new tenant move-in payments
- Screen and verify applicants for background checks, employment, and lease history
- Maintained company website and property listings.
- Completed all administrative duties for the office.
Front Desk Supervisor/Rooms Controller
Sheraton Denver Downtown Hotel
Denver, CO
10.2019 - 09.2020
- Developed strong customer service and communication skills while managing a busy front desk.
- Collaborated with group housing, sales, and events to create five-star arrival experiences for tour groups, VIPs and conferences.
- Managed inventory of 1,000+ rooms while maintaining renovation status for OOO and OFF market inventory.
- Maintained all airline wholesaler accounts and bookings.
Accounts Payable Specialist
Breckenridge Grand Vacations
Breckenridge, CO
05.2019 - 10.2019
- Accurately entered data into accounting software to ensure accuracy of financial records.
- Verified accuracy of invoices, purchase orders, credit memos, vouchers, and other documents prior to entering them into the system.
- Prepared and processed accounts payable reports and vendor check runs.
- Proficiently maintained and reconciled vendor accounts, processed payments in a timely manner, and resolved discrepancies.
- Monitored departmental budget expenses to ensure adherence to allocated spending limits.
Vacations Rentals Specialist
Breckenridge Grand Vacations
Breckenridge, CO
08.2017 - 05.2019
- Coordinated with cross-functional teams on projects and initiatives.
- Maintain and manage all extranet's while continuously loading rates and availability.
- Assist Marketing and sales departments with cancellations, promotions, reservations, and reschedules, as needed, as well as assisting internet marketing manager with tour inventory
- Run a weekly income Distribution report for all properties and perform a mid-month-end audit.
- Monitored the performance of team members against established goals.
- Prepared reports to summarize operational results and financial performance.
Front Desk Supervisor
Breckenridge Grand Vacations
Breckenridge, CO
05.2016 - 07.2017
- Acting Manager on duty on designated shifts, property wide.
- Respond to guest and ownership inquiries regarding reservations and use of ownership.
- Foster strong cross department communication and synergy as well as cross training.
- Coordinated office workflow to maximize productivity and labor resources.
- Supervised direct reports and enforced adherence to established procedures and deadlines.
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.
Education
Business Management
Adams State University
Alamosa, CO, USHigh School Diploma - undefined
Midlothian High School
07.2011
Skills
- Ability to Work Under Pressure
- Account management
- Accounts Payable
- Accounts Receivable
- Account reconciliation
- Adobe creative Cloud Applications
- Cloud-Based File Management
- Customer Relations
- Customer service
- Data entry
- Dispute Handling
- Fair Housing regulations
- G Suite
- Hospitality
- Leadership & Teamwork
- LIHTC
- Marketing
- Microsoft Office 365
- Occupancy Management
- Office Management
- Organizational skills
- Property Management
- Property tours and inspections
- QuickBooks
- Repair Planning
- Sales
- Time Management/Adaptability
- Vendor management
- Yardi
- Cash handling
- Fraud prevention
- Attention to detail
Certification
Currently enrolled in Champions School of Real Estate to obtain Texas Real Estate license prior to end of year, 2024
Timeline
Personal Banker
Frost Bank
10.2024 - Current
Property Manager
Oakridge Premier
04.2024 - 07.2024
Property Manager/ Assistant HOA Manager
West End Investments LLC & Broadway Capital Partners LLC
08.2021 - 03.2024
Leasing Administrative Assistant/Showing Agent
Boulder Property Management
10.2020 - 07.2021
Front Desk Supervisor/Rooms Controller
Sheraton Denver Downtown Hotel
10.2019 - 09.2020
Accounts Payable Specialist
Breckenridge Grand Vacations
05.2019 - 10.2019
Vacations Rentals Specialist
Breckenridge Grand Vacations
08.2017 - 05.2019
Front Desk Supervisor
Breckenridge Grand Vacations
05.2016 - 07.2017
High School Diploma - undefined
Midlothian High School
Business Management
Adams State University