Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Taylor Morris

Fort Worth,TX

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

12
12
years of professional experience

Work History

Interim Director

LaserAway
08.2022 - Current
  • Establish strategic partnerships and connect with clients to drive business development and resolve operational challenges with key lenders, implementing nationwide solutions.
  • Achieved the highest monthly aesthetic sales in a region of 80+ team members for 9 consecutive months, setting a regional record for highest month ever and consistently ranking in the top 5 nationwide, earning national recognition at LaserAway.
  • Direct CRM strategies to enhance revenue, manage "win-back" initiatives, and drive business decisions, meeting key performance objectives.
  • Empower Patient Care Coordinators (PCCs) to achieve sales targets, promote teamwork, and surpass key business objectives and indicators.
  • Oversee patient schedules, staffing, and resource optimization, manage medical inventory and location maintenance, ensuring high-quality treatments and efficient operations.
  • Maintain LaserAway’s brand standards, leading to top online reviews, and promote safety culture and compliance with all policies.
  • Assist with hiring, performance management, and employee relations, designed and implemented a successful sales training program across multiple locations, and apply lean methodology for continuous improvement.
  • Organize bi-quarterly sales events, secure local raffle donations, and network with non-profits, surpassing sales goals and leading both regionally and nationally.

Guest Services Manager

SeaQuest Aquariums
09.2020 - 07.2022
  • Managed, trained, and mentored employees in sales, customer service, and lean methodology, resulting in the promotion of one General Manager and two Department Managers.
  • Completed the Emerging Leaders Program, led the conservation committee in Texas, and served as a National Trainer, providing comprehensive training across SeaQuest locations. Partnered with non-profits, including NRVE, to offer free field trips for children in shelters.
  • Drove one-third of the location’s revenue and millions in sales, crafting strategies to boost new items and interactions, reduce stagnant inventory, and surpass KPI's.
  • Presented sales and expense reports to management, managed inventory, and maintained vendor relationships, ensuring accurate stock levels.

Veterinary Technician & Office Manager

Texas Coalition for Animal Protection
05.2016 - 01.2018
  • Organized, managed and worked community outreach events for animal health, vaccination, and treatments
  • Developed partnerships with new businesses and public spaces to host events and increase the clinic's client base
  • Assisted in the call center where I received an award for employee of the month and for booking the most appointments in that quarter
  • Managed frontline triage and office duties including, scheduling appointments, filing, and educating owners on optimal treatment plans
  • Prepared patients for surgery, monitored patient's post-op care, performed blood and fecal tests, and followed up on post vaccinations while educating owner on required post operation care.

Marine Education Associate

SeaLife Aquarium
07.2012 - 06.2013
  • Performed educational talks with Q&A's, led guided tours, answered questions throughout various exhibits, and directed birthday parties
  • Oversaw and led educational programs on animal care and conservation
  • Raised brown-banded bamboo shark pups and charted feedings, growth, behaviour, and general development.

Education

Graduated top 10%, National Honor Society, Texas Scholar -

Haltom High School

Focus in Biology -

Tarrant County Community College

Skills

  • Strategic Partnership Development
  • Sales Performance Optimization
  • CRM Strategy Management
  • Team Leadership and Mentorship
  • Operational Efficiency and Lean Methodology
  • Revenue Generation and Forecasting
  • Customer Experience Enhancement
  • Inventory and Resource Management
  • Event Planning and Execution
  • Training and Development
  • Negotiation and Persuasion
  • Innovative Thinking and Problem Solving

Volunteer Experience

  • NRVE, Executive Vice Chair, 2022- present
  • Child Care Associates, Executive Vice Chair, 2021-2023
  • Costal Conservation Association, Board Member, 2021 -2023
  • The Hills Church, Children's Ministry, 2010-2015

Timeline

Interim Director

LaserAway
08.2022 - Current

Guest Services Manager

SeaQuest Aquariums
09.2020 - 07.2022

Veterinary Technician & Office Manager

Texas Coalition for Animal Protection
05.2016 - 01.2018

Marine Education Associate

SeaLife Aquarium
07.2012 - 06.2013

Graduated top 10%, National Honor Society, Texas Scholar -

Haltom High School

Focus in Biology -

Tarrant County Community College

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Taylor Morris