Summary
Overview
Work History
Education
Timeline
Generic

Taylor Morrison

Baltimore,MD

Summary

Results-driven professional with over 5 years of experience in the customer service and field with extensive knowledge in account management environments. Excellent communicator with a proven history of resolving problems through research and analysis. Eager and proficient learner with acute attention to detail. I have a consistent track record of identifying process improvements to drive accuracy, efficiency, and quality. Proficient across Microsoft Office Suite applications. Recent college graduate seeking employment in the IT industry with an interest in project support, customer service and program management.

Overview

4
4
years of professional experience

Work History

Security Escort

Cencore
Fort Meade, MD
11.2024 - Current
  • Monitored access control systems to ensure only approved individuals gained entry into restricted areas.
  • Searched vehicles entering the facility for contraband or prohibited items.

Substitute Teacher, K-5

Anne Arundel County Public Schools
Glen Burnie, MD
11.2023 - Current
  • Provides guidance for students in developing problem-solving skills
  • Creates a classroom environment that is safe and conducive to learning, including establishing rules and procedures
  • Prepares and presents lesson plans in academic subjects using a combination of traditional and modern teaching techniques, while also incorporating technology to enhance student engagement in the learning process
  • Attends in-service training and professional development courses to stay on top of policy and education changes
  • Utilizes outlined grading procedures and assessment strategies to document and report on student growth, development and understanding
  • Collaborates with other educators to develop and enhance instructional strategies for maximum student achievement.

Intake Coordinator

BTST Services
Baltimore, MD
05.2023 - 11.2023
  • Coordinated with supervisors of multiple departments, combining group efforts to achieve company goals
  • Maintained clinical records and required paperwork in compliance with CARF agency standards
  • Performed daily outbound calls for providers to obtain information necessary to create or update client authorization
  • Prepared excel reports and department financial statements to support bookkeeping functions
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes
  • Provided assistance and information to medical personnel for accessing internal systems (i.e., AdvancedMD, ShareNote, Google Docs, SmartVault, etc).
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Collaborated with other departments in order to ensure that appropriate resources were available to meet clients' needs.
  • Collaborated with HR team members to create job descriptions that accurately reflect position requirements.
  • Organized, coordinated and conducted interviews with hiring managers and potential candidates.
  • Compiled reports on recruiting activities such as number of open positions, sources used.

Accounts Payable Auditing Specialist

TEKsystems
Hanover, MD
08.2022 - 04.2023
  • Produced various revenue reports to field and corporate managers to assist with customer obligations and business decisions
  • Audited internal systems to ensure payments are set to be released accurately and in a timely manner for U.S and International accounts
  • Prepared financial reports and analysis related to accounts payable, including aging reports, cash flow projections, and cost analysis using Microsoft excel
  • Assisted in reconciling monthly referral statements and transactions to keep records accurate and current
  • Evaluated and updated vendor files, tax documents, insurance information, and payment details in PeopleSoft database
  • Coordinated with 800+ vendors for payment discrepancies as their direct point of contact.

Administrative Outpatient Services Coordinator

Pharmaron
Baltimore, MD
11.2021 - 08.2022
  • Coordinated with multiple departments in preparing study and screening documentation for over 30 participants
  • Performed administrative tasks and supported team members with clinical trial executions
  • Incorporated new technologies and screening procedures into outpatient screening processes using VCT databases
  • Assisted with inpatient, outpatient, and screening activities for current and past studies
  • Evaluated participants' information through IVR systems, electronic data capture, MS Word and Excel after screening activities and before inpatient stays
  • Maintained the recruitment VCT database of study participants to ensure the basic requirements for protocol specific inclusion/exclusion.

Administrative Assistant

Roth Staffing
Towson, MD
02.2021 - 11.2021
  • Created physical and electronic filing systems to ensure easy access to client information.
  • Provided administrative support services, including scheduling appointments, maintaining calendars, and making travel arrangements.
  • Prepared reports regarding case status updates.
  • Created and updated case management and client account databases.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.
  • Organized meetings between executives and outside vendors or clients.

Education

Bachelor of Science - Business Administration And Management

Morgan State University
Baltimore, MD
01-2026

Associate of Applied Science - Information Technology

Community College of Baltimore County
12.2023

Timeline

Security Escort

Cencore
11.2024 - Current

Substitute Teacher, K-5

Anne Arundel County Public Schools
11.2023 - Current

Intake Coordinator

BTST Services
05.2023 - 11.2023

Accounts Payable Auditing Specialist

TEKsystems
08.2022 - 04.2023

Administrative Outpatient Services Coordinator

Pharmaron
11.2021 - 08.2022

Administrative Assistant

Roth Staffing
02.2021 - 11.2021

Bachelor of Science - Business Administration And Management

Morgan State University

Associate of Applied Science - Information Technology

Community College of Baltimore County

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Taylor Morrison