Taylor Morron
Surprise,AZ
Summary
Hardworking and dedicated individual consistently demonstrates commitment by being present and available wherever needed. Experienced Security Dispatcher at a level 1 trauma center with a proven ability to handle challenging situations. Demonstrates quick adaptability to changing circumstances.
Overview
9
9
years of professional experience
Work History
Switchboard Operator
Banner Health
Phoenix, AZ
08.2024 - Current
- Connected callers with appropriate professional, department, or business.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers concerns or complaints.
- Answer emergency line for medical staff dealing with a coding patient. Gather accurate information from staff and take the appropriate steps to insure the correct medical team arrives to the area needed in a very timely manner.
- Announced important information and emergency notifications over PA system.
PBX OPERATOR/SECURITY DISPATCH
Flagstaff Medical Center, NAH
Flagstaff, AZ
06.2019 - 07.2024
- Created and maintained company phone directory with current extensions and staff information
- Trained and mentored new PBX/Security Dispatch employees
- Supported customers by managing 400 calls per day efficiently while maintaining professionalism and upbeat tone
- Dispatched a high number of calls to Security for the entire hospital
- Ran critical codes for patients in need at the hospital
- VERY fast paced environment at all times
TELLER
First Choice Finance
Flagstaff, AZ
05.2017 - 06.2019
- Kept a ledger of all Payday Loans done throughout the day
- Was in constant contact with different banks to verify account/payday information
- Decided the correct amount of money that was do be given to costumer determined by their pay rate
- Using math formulas to determine the final cost of the loan that was to be paid back to company after two weeks
- Handled and balanced a drawer that consisted of a large some of money each day
- Remained a friendly, outgoing and professional face of the small Payday Loan business
BARTENDER
Porky's Pub
Flagstaff, AZ
12.2015 - 05.2017
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
Education
High School -
Sinagua High School
Flagstaff, AZ06.2012
Skills
- Handles high pressure situations with grace and accuracy
- Great while multitasking
- Knowledgeable with medical terminology
- Very team oriented
- Excellent phone etiquette
- Efficient while learning
Timeline
Switchboard Operator
Banner Health
08.2024 - Current
PBX OPERATOR/SECURITY DISPATCH
Flagstaff Medical Center, NAH
06.2019 - 07.2024
TELLER
First Choice Finance
05.2017 - 06.2019
BARTENDER
Porky's Pub
12.2015 - 05.2017
High School -
Sinagua High School