Taylor Morrone
COLORADO SPRINGS,CO
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Experienced at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing patient satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Freedom Home Assisted Living
Colorado Springs, CO
09.2019 - 11.2022
- Improved patient care quality on night shift by creating patient specific care plans with night time routines.
- Assisted patients with nightly routines personalized for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Monitored patients during nights assuring they were clean and turned regularly.
Customer Service Representative
Walgreens
Colorado Springs, CO
08.2014 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Nursing
Colorado State University - Pueblo
Pueblo, CO05.2024
Skills
- EMR Systems
- Wound Care
- Mobility Assistance Needs Understanding
- Family Support and Assistance
- Grooming and Bathing Assistance
- Feeding Assistance Expertise
- Medications Familiarity
- Companionship and Emotional Support
Certification
- CNA - Certified Nurse Assistant
- QMAP Certified
- BLS - Basic Life Support Certified
- Workplace Violence Prevention for Nurses Certification
Accomplishments
- Graduated suma cum lauda
- DECA state award winner for innovative business design
Timeline
Certified Nursing Assistant
Freedom Home Assisted Living
09.2019 - 11.2022
Customer Service Representative
Walgreens
08.2014 - 09.2019
Bachelor of Science - Nursing
Colorado State University - Pueblo
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