Taylor Mott
Kings Park,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Hostess/Waitress
Sweet Mama's Good Kitchen Restaurant
07.2012 - 06.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink and food orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Department Manager
Hobby Lobby
06.2017 - Current
- Greet guests and assist them with their questions and needs.
- Assist up front as a cashier when lines at register would become long.
- Unload, process, and pack out freight for both the department I was assigned and seasonal.
- Order merchandise for the department I was assigned.
- Communicated with managers of other departments to maintain transparency.
- Help set the sale ads for the following week.
- Executed floor moves and merchandise placement throughout the store.
Education
Associate of Applied Science - Graphic Design
Suffolk County Community College
Riverhead, NY06.2013
Bachelor of Science - Environmental Science And Climate Change
Unity College
Unity, ME05.2025
Skills
- Training and Development
- Work Planning and Organization
- Customer Service
- Employee Coaching and Motivation
- Cash Register Operations
- Department Management
- Guest Satisfaction
- Warm and Friendly
- Team Player
Timeline
Department Manager
Hobby Lobby
06.2017 - Current
Hostess/Waitress
Sweet Mama's Good Kitchen Restaurant
07.2012 - 06.2017
Associate of Applied Science - Graphic Design
Suffolk County Community College
Bachelor of Science - Environmental Science And Climate Change
Unity College
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