Summary
Overview
Work History
Education
Skills
Leadership and Community Roles
Timeline
Generic

Taylor Munson

Chicago,IL

Summary

Self-motivated Volunteer Engagement Coordinator and Graduate Student with proven leadership, organizational and customer relations skills. Able to collaboratively and independently solves problems and juggle multiple tasks to handle diverse business requirements. History building relationships and retaining key stakeholders through volunteerism.

Overview

4
4
years of professional experience

Work History

Volunteer Engagement Coordinator

Greater Chicago Food Depository
Chicago, IL
09.2023 - Current
  • Engaging with hundreds of international, national, and local companies and organizations to coordinate on-site and off-site volunteer opportunities.
  • Within three months, spearheaded the planning and execution of the MLK Day Repack, Divine Nine Repack, Embracing Black Excellence Panel Discussion, annd Volunteer Appreciation Dinner, all with 80+ participants.
  • Established monthly meetings with the Warehouse Repack team to improve cross-departmental communication and collaboration.
  • Tracked over $50,000 in repack session donations from over 20 different companies and organizations.

Youth Program Assistant

Greater Chicago Food Depository
Chicago, IL
05.2023 - 08.2023
  • Connected with site partners through compliance visits for the Youth Summer Meals program to ensure safety and efficacy of meal services.
  • Networked with local organizations and small businesses in North Lawndale, South Lawndale, and Back of the Yards to promote the GCFD Lunch Bus Program.
  • Managed a portfolio of 25 site partners and completed case management assignments by tracking meal counts, followed up with sites to ensure accurate reports, and assisted any sites experiencing technical issues.

Product Support Associate

Cognizant Technology Solutions
08.2021 - Current
  • Complete tasks on multiple medical service lines simultaneously relating to medical devices and applications
  • Receive hundreds of phone calls weekly regarding testing for COVID-19 and account management for patients
  • Organize and manage reports of technical issues and complaints from Onduo application users (an app to help monitor blood pressure).

Vaccination Call Center Representative

Indiana 211
01.2021 - 06.2021
  • Scheduled and registered Indiana residents for COVID-19 vaccination appointments
  • Answered all questions regarding side effects of vaccination, transportation to appointments, eligibility, and other logistical topics
  • Completed outbound call projects consisting of reaching out to hundreds of patients in order to register patients for their appointments.

Intern

All-Options Pregnancy Resource Center
05.2020 - 08.2020
  • Supplied hundreds of free diapers weekly to families in Bloomington
  • Connected people to clergy counselors for emotional and religious support via the nation-wide Faith Aloud program
  • Organized the All-Options office for effective diaper distribution to keep up with high order volume.

Education

Master of Science in Holistic Nutrition (virtual program) -

American College of Healthcare Sciences
Portland, OR

Bachelor of Science in Healthcare Management and Policy -

Indiana University - O'Neill School of Public and Environmental Affairs
Bloomington, IN

Skills

  • Project management
  • Interpersonal Communication
  • Problem-solving
  • CRM Experience
  • Time management
  • Customer service
  • Computer literacy
  • Professional writing

Leadership and Community Roles

  • JEDI Advisory Council, Chicago, IL, 01/2024 - Present, Collaboratively constructed a JEDI Strategic Plan to present to the Greater Chicago Food Depository Senior Leadership Team for organization-wide implementation. Brainstormed innovative ideas around addressing micro aggressions and discrimination, cultural sensitivity training, conflict resolution, etc.
  • O'Neill Undergraduate Student Organization, Bloomington, IN, President, 08/2019 - 05/2020, Co-facilitated and coordinated events for undergraduate students monthly. Developed an inclusive and creative environment outside of O'Neill's classrooms by engaging with students and orchestrating student activities. Collaborated with board members on ways to improve and maintain a positive environment within the O'Neill School of Public and Environmental Affairs.
  • Girls, Inc., Bloomington, IN, Volunteer, 11/2019 - 05/2020, Assisted girls aged 6-12 with homework and other educational activities. Co-facilitated daily program functions such as snack and gym time, and educational and creative activities. Built meaningful relationships with the girls in the program as well as other volunteers.

Timeline

Volunteer Engagement Coordinator

Greater Chicago Food Depository
09.2023 - Current

Youth Program Assistant

Greater Chicago Food Depository
05.2023 - 08.2023

Product Support Associate

Cognizant Technology Solutions
08.2021 - Current

Vaccination Call Center Representative

Indiana 211
01.2021 - 06.2021

Intern

All-Options Pregnancy Resource Center
05.2020 - 08.2020

Master of Science in Holistic Nutrition (virtual program) -

American College of Healthcare Sciences

Bachelor of Science in Healthcare Management and Policy -

Indiana University - O'Neill School of Public and Environmental Affairs
Taylor Munson