A management position with a focus on business management and operations, plus staff management and training.
Overview
34
34
years of professional experience
Work History
Clubhouse Manager
The Landings Golf and Athletic Club
Savannah, GA
09.2022 - Current
Area Director
Ruby Tuesday
Savannah, Georgia, South Carolina
03.2007 - 08.2022
Area Director
Ruby Tuesday Restaurant
Western Maryland, MD
02.2000 - 03.2007
General Manager
Ruby Tuesday Restaurant
Rockville, MD
01.1999 - 02.2000
Area Director
Applebee's Grill + Bar
Denver, CO
05.1990 - 11.1998
Education
High School Diploma -
Herdon High School
Herdon, Virginia
06.1977
Skills
40 years of operational experience as an Area Director and General Manager in the restaurant industry
A highly organized, detailed-oriented manager Able to improve on organizational effectiveness and productivity through critical analysis and problem solving
An articulate communicator skilled in quickly engaging team members and guests to establish strong relationships
Considered a hands on manager with strong expertise in team management
Ensured that employees recognized the importance of their contribution as a whole and demonstrated to each one appreciation for the value that he or she delivered to the business
Accomplishments
Nominated by the Board of Directors and promoted to Area Director Partner.
Received the share holder award for bringing the highest profits in the region.
Received the people award by creating a culture of high energy and excitement which helped to establish the lowest turnover in the area.
Recognized for guest obsession for having the highest sales increase.
Business Management and Operations
Maintained full balance of P&L to ensure profitability. Communicated and administered budgets for operations and payroll. Sustained P&L through weekly meeting and direct communication with team.
Successfully managed restaurants, increased sales by more than 25 percent by quality food and service standards.
Promoted guest satisfaction for repeat business, by making it a top priority for staff and providing training on ways to improve customer relations.
Self motivated, able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines with attention to detail in a high-volume business environment.
Proven leader in taking on restaurants with challenges and making them profitable with sales growth.
Staff Management and Training
Developed and trained on going education for new team members, shift leaders, managers, and general managers.
Recruited, hired, supervised, scheduled and motivated a staff of up to 100 employees.
Helped develop team members, shift leaders and managers into their next level. Through structured one on ones, as well as providing each individual with their specific development plan with goals and objectives.
Developed team members for management to be used in other restaurants to help strength the core values and align all with business strategies.
Certification
Food Safety Certification
Timeline
Clubhouse Manager
The Landings Golf and Athletic Club
09.2022 - Current
Area Director
Ruby Tuesday
03.2007 - 08.2022
Area Director
Ruby Tuesday Restaurant
02.2000 - 03.2007
General Manager
Ruby Tuesday Restaurant
01.1999 - 02.2000
Area Director
Applebee's Grill + Bar
05.1990 - 11.1998
High School Diploma -
Herdon High School
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