Taylor Murray
Richmond,VA
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Ellwood Thompson's
03.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
Front Desk Associate
Gold's Gym
12.2021 - 05.2022
- Checked members into gym by scanning badges.
- Welcomed over 150 members every day.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Maintained close contact with customers to provide updates on issues or service requests.
Party Coordinator - Barista
Art Factory
06.2021 - 08.2021
- Consulted with customers to determine objectives and requirements for events.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Brainstormed and implemented creative event concepts and themes.
- Inspected event facilities to confirm conformance to customer requirements.
Server
Bluefish Grill
05.2020 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cared for up to 8 tables at once.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Counseling Psychology
Virginia Commonwealth University
Richmond, VA06.2025
Skills
- Prevention Strategies
- Mobile Devices
- Daily Cash Management
- Clean and Sanitize
- Billing and Payment Processing
- Sales Expertise
- Coffee Machinery
- Opening and Closing Coordination
- Foam Art
- Hospitality and Professionalism
- Ability to Adapt
Timeline
Barista
Ellwood Thompson's
03.2023 - Current
Front Desk Associate
Gold's Gym
12.2021 - 05.2022
Party Coordinator - Barista
Art Factory
06.2021 - 08.2021
Server
Bluefish Grill
05.2020 - 06.2021
Counseling Psychology
Virginia Commonwealth University
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