Taylor Nabozny
Womelsdorf,PA
Summary
A dynamic professional with a proven track record at Kelly Toyota, I excel in customer service management and problem-solving, enhancing customer satisfaction and loyalty. Skilled in leading teams to achieve operational excellence, my expertise in relationship building and service planning has driven significant improvements in service delivery and team performance.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
Kelly Toyota
Hamburg Pa
06.2023 - Current
- Met with customers to discuss service needs and offer available solutions.
- Followed up with customers during and after services to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Machine Operator
East Penn Manufacturing Co
Fleetwood, PA
06.2015 - 05.2023
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
Sales Associate
Staples, The Office Supply Superstore
Wyomissing, PA
01.2014 - 05.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Conrad Weiser High School
Robesonia, PASkills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Team building expertise
- Strong leadership
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking and organization
- Goal oriented
- Workplace safety
- Critical thinking
- Verbal and written communication
- Customer service management
- Relationship building
- Estimating and quoting
Timeline
Assistant Service Manager
Kelly Toyota
06.2023 - Current
Machine Operator
East Penn Manufacturing Co
06.2015 - 05.2023
Sales Associate
Staples, The Office Supply Superstore
01.2014 - 05.2015
High School Diploma -
Conrad Weiser High School