- Avid Reader
- Building Computers
- Love of studying Astronomy
- Music of all kinds (excluding Countrysorry)
TAYLOR NACE WAECHTER
Reno,NV
Summary
Dynamic leader with extensive experience in technical and customer service domains, adept at swiftly identifying and bridging knowledge gaps to enhance team performance and deliver exceptional value. Proven track record in fostering strong customer relationships through effective communication, conflict resolution, and innovative service solutions that drive satisfaction and loyalty. Collaborative team player thriving in fast-paced environments, consistently prioritizing results while remaining adaptable to evolving challenges. Recognized for a proactive approach and unwavering reliability in achieving organizational objectives and exceeding customer expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Best Buy
Reno, NV
06.2021 - 09.2023
- Built trusting relationship with customers to better understand needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed customer calls efficiently in fast-paced call center environment.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Informed customers of promotions and special offers to increase sales.
- Processed orders, prepared correspondences, and completed required documentation.
Golf Shop Assistant
Toiyabe Golf and Country Club
New Washoe City, NV
03.2016 - 10.2019
- Trained new employees on store procedures, product knowledge, and customer service standards.
- Assisted in inventory management, tracking stock levels and replenishing merchandise as needed.
- Guided with planning and execution of special events such as tournaments or sales promotions.
- Organized club to run smoothly by assisting outside personnel with operations and guest services needs.
- Trained new staff on operational procedures and customer interaction protocols to enhance service quality.
- Coordinated with vendors regarding shipments, delivery schedules, and pricing updates for products carried in golf shop.
- Managed daily operations of golf shop, ensuring excellent customer service and product availability.
- Scheduled tee times and coordinated tournaments, ensuring smooth operation of golf course events.
- Secured consistent customer sales with knowledgeable, friendly support.
- Initiated regular employee meetings to review performance metrics and discuss areas for improvement.
- Managed inventory and sales of golf equipment, apparel, and accessories.
Education
Bachelor of Science in Business Administration - Information Systems
University of Nevada
Reno05-2026
Skills
- Client communication skills
- Building professional connections
- Troubleshooting skills
- Proficient in computer applications
- Mentorship experience
- Engaged listening
- Problem-solving skills
- Accurate data entry
- Customer service
- Team development
Accomplishments
Industry Champion of the 2025 Fall International Business Strategy Game, a competition-based global market strategy simulation and awarded official documentation and certificate of achievement.
Received 2018 Employee of the Year at Toiyabe Golf and Country Club for outstanding performance and highest customer satisfaction across the entire company.
Interests
Timeline
Customer Service Representative
Best Buy
06.2021 - 09.2023
Golf Shop Assistant
Toiyabe Golf and Country Club
03.2016 - 10.2019
Bachelor of Science in Business Administration - Information Systems
University of Nevada