TAYLOR NELSON
Aurora,IL
Summary
Organized professional skilled in managing multiple priorities and enhancing team productivity. Communicates effectively with customers and resolves issues through phone support and appointment scheduling. Proactive in learning new skills and adapting to challenges, driving team success and contributing to organizational growth.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Operations
Tower Car Wash
Batavia, Illinois
01.2026 - Current
- Monitored employee performance and provided assistance as needed.
- Oversaw cashier operations and facilitated sales transactions.
- Managed customer inquiries and addressed complaints via phone and in person.
- Coordinated appointment scheduling for clients through phone and in-person interactions.
Cashier
Tower Car Wash
Batavia, IL
03.2023 - 04.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided information about services offered.
- Maintained cleanliness and organization of cashier area to enhance operational efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Resolved customer complaints professionally to maintain satisfaction and loyalty.
- Trained new cashiers on operating procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Director of Preschool
Little Explorers Learning Center
Aurora, Illinois
07.2022 - 03.2023
- Supervised daily operations to ensure compliance with licensing regulations and safety standards, fostering a secure environment for children.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Cultivated strong relationships with parents through regular communication and family engagement activities, enhancing community support and involvement.
- Coordinated partnerships with local organizations to enrich educational programs and community involvement.
- Led initiatives to improve classroom environments promoting creativity and exploration among children.
- Monitored budget allocations to optimize resource use while maintaining high program quality and educational standards.
- Hired new preschool employees, providing comprehensive training to ensure readiness.
Lead Teacher
Little Explorers Learning Center
Aurora, IL
06.2018 - 07.2022
- Developed and implemented engaging lesson plans aligned with developmental milestones.
- Fostered positive relationships with children and families to enhance learning environments.
- Led curriculum review initiatives to ensure alignment with educational standards and community needs.
- Evaluated classroom activities for continuous improvement in student engagement and outcomes.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Lead Teacher
Children of America
North Aurora, IL
10.2015 - 06.2018
- Established partnerships with parents to support children's educational goals through regular communication.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Education
Associates Degree - Early Childhood Education
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
West Aurora High School
Aurora, ILSkills
- Customer service
- Customer engagement
- Customer communication
- Employee supervision
- Team leadership
- Team building
- Training and mentoring
- Scheduling communications
Timeline
Assistant Manager of Operations
Tower Car Wash
01.2026 - Current
Cashier
Tower Car Wash
03.2023 - 04.2026
Director of Preschool
Little Explorers Learning Center
07.2022 - 03.2023
Lead Teacher
Little Explorers Learning Center
06.2018 - 07.2022
Lead Teacher
Children of America
10.2015 - 06.2018
Associates Degree - Early Childhood Education
Waubonsee Community College
High School Diploma -
West Aurora High School