Taylor N. Fillmore
Provo,UT
Summary
Proven track record in enhancing customer experience and operational efficiency. Skilled in guest relations and cash handling, adept at fostering team collaboration and managing high-stress situations. Achieved significant improvements in customer engagement and store organization, demonstrating exceptional communication and time management abilities.
Overview
4
4
years of professional experience
Work History
Sales Associate
Called to Surf
Provo, Utah
12.2022 - 04.2023
- Enhanced customer confidence and comfort within the store.
- Organized and restocked store efficiently.
- Balanced till and managed cash transactions.
- Ensured smooth handling of return transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers and provided exceptional customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Representative
Ashton Gardens at Thanksgiving Point
Lehi, Utah
01.2021 - 04.2023
- Ensured customers felt valued by consistently offering a warm welcome at Ashton Gardens.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Receptionist
Metalmart
Lehi, Utah
07.2019 - 08.2021
- Welcomed customers at Metalmart with a positive and supportive demeanor.
- Handled paperwork for pickups while coordinating with sales representatives or warehouse workers as needed.
- Handled operation of 20 phone lines, transferring calls to appropriate departments.
- Processed payments and scheduled deliveries.
- Worked closely with team members to ensure timely hourly updates of excel spreadsheets.
Education
High School Diploma -
American Fork High School
American Fork, Utah05-2022
American Heritage School -
American Heritage School
American Fork, Utah05.2020
Some College (No Degree) - Pre Business Major, Global Impact Minor
Brigham Young University
Provo, UtahSkills
- Guest relations
- Time management
- Cleanliness
- Order processing
- Team collaboration
- Handling complaints
- Cash handling
- Cash drawer balancing
- Customer engagement
- Store opening and closing
- Relationship building
- Gift card management
- Restaurant operations
- Cleaning and sanitation
- Exceptional communication
Leadership Experience
- National Honor Society (NHS), Chapter Member, American Fork, Utah, 09/2020 - 05/2021: Conducted community service projects to support the disadvantaged and organized events for children
- Growing Leaders at Thanksgiving Point, Lehi, Utah, Volunteer, 05/2019 - 08/2021: Supported children's development through mentorship, activity preparation, and promoting inclusivity during summer camp
Affiliations
- Musical-Guitar, Piano, Vocal
- Reading
- Running
- Studying
Accomplishments
- Completed Missionary Service (Florida Tampa Mission, June 2023-November 2024), served in leadership for multiple transfers
References
References available upon request.
Timeline
Sales Associate
Called to Surf
12.2022 - 04.2023
Customer Service Representative
Ashton Gardens at Thanksgiving Point
01.2021 - 04.2023
Receptionist
Metalmart
07.2019 - 08.2021
High School Diploma -
American Fork High School
American Heritage School -
American Heritage School
Some College (No Degree) - Pre Business Major, Global Impact Minor
Brigham Young University
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