Taylor Nordby
Anza,CA
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Detail minded, self-motivating, and hardworking individual. Talented at creating friendly, welcoming atmosphere for patrons and co-workers. I am highly knowledgeable about FOH and BOH restaurant and business operations. I hold a solid history of success in the foodservice industry with 11 years of experience. I am a determined individual, bringing a wealth of talent to the table, including interpersonal and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Hemet Unified School District
Hemet, CA
10.2022 - Current
- Teach daily lessons with multiple modalities to target various learning styles
- Provide individualized support to students who require extra guidance
- Maintained a neat personal appearance
- Mentored struggling students and supported their mental well-being with healthy coping strategies
- Assisted with the after-school program S.A.F.E
- Classroom management
- Follow school policies and regulations regarding safety and school procedures at all times
- Provide optimal care and academic support to students
- Utilized technology in daily lesson plans to provide engaging, multi-dimensional lessons
- Deescalate situations to maintain control and engagement of the classroom
- Elementary school grades TK-5th.
- Maintained accurate records of student performance, attendance, and behavior.
- Collaborated with other teachers to ensure student success.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Created an environment conducive to learning while managing challenging behaviors.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Promoted a safe and secure atmosphere within the classroom setting.
- Adapted teaching methods to accommodate diverse learning styles.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Engaged students in discussions to promote interest and drive learning.
- Led or moderated classroom discussions and guided exploratory thought.
Food & Beverage Manager
Cahuilla Casino Hotel
Anza, CA
05.2023 - 11.2023
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Managed payroll records for employees working within the food and beverage department.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Food & Beverage Supervisor
Cahuilla Casino & Hotel
Anza, CA
07.2020 - 05.2023
- Managing through a pandemic with increased instability of staffing and supply
- Interview, hire, and train staff on company practices, customer service standards, and productivity strategies
- Maximizing employee morale and correcting performance issues according to established standards
- Leading pre-shifts daily to ensure team has tools and knowledge to fulfill duties
- Running shifts and filling in where needed including, washing dishes, bussing tables, running food, serving table-side, bartending, stoking liquor, changing kegs, and cleaning the bar and restaurant to make sure it’s up to health standard
- Practicing and teaching safe COVID-19 health standards and food handling
- Coordinating with multiple departments on a daily basis via in-person, phone, and email
- Proficient with Microsoft Word, Excel, PowerPoint, & multiple database systems
- Created Safety Program and monthly checklist for department
- Attend meetings with other department managers to construct new business plans and strategies
- Providing guests with a memorable experience ensuring return visit
- Maintain friendly and professional customer interactions building rapport
- Budgeting for the departments guidelines
- Manage office supplies, vendors, organization and upkeep to maintain stock meeting business demand
- Scheduling a department staff of 30+ team members
- Delegating and time management on projects
- Training /Coaching team members in hospitality and food quality/presentation to attain the highest level of guest satisfaction and sale performance
- Develop team members by providing ongoing training, feedback, establishing performance expectations, holding team members accountable in a fair and consistent manner, and conduct annual performance evaluations
- Accurately write up BEO’s for catering events and deliver an exceptional experience
- Managing as point of contact for multiple outlets simultaneously; In-Room Dining, Bar, Restaurant, Togo, & Catering.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
Bartender
La Cocina Bar & Grill
Temecula, CA
12.2019 - 03.2020
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards
- Consistently provided professional, friendly and engaging service
- Accommodating guests with craft cocktails per their request for a specific liquor
- Accurately processed cash and card transactions
- Bussing tables, running food, serving table-side, stocking liquor, changing kegs, and cleaning the bar and restaurant to make sure it’s up to health standard
- Serving regular guests and remembering their order building rapport
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Adhered to quality expectations and standards
- Resolved guest complaints quickly & effectively
- Delivered exceptional, friendly and fast service
- Promoted team work and assisted co-workers whenever possible.
Education
Bachelor of Science in Business Administration -
The Association to Advance Collegiate Schools of Business (AACSB) Accredited, University of Wisconsin-River Falls (UWRF)
Skills
- Operations Oversight
- Firm, Fair, Consistent
- Financials and Labor
- Sales Technique
- Extensive Hospitality Background
- Detail Minded
- Highly Responsible and Reliable
- Event Catering Management
- Able to coordinate with multiple departments
- Active Listening and Engagement Skills
- Cost Control
- Quality Assurance
- Relationship Building
- Recruitment
- Catering & Event Coordination
- Payroll Administration
- Employee Performance Evaluations
- Coaching and Mentoring
- Supply Ordering and Management
- Scheduling
- Safe Food Handling
- Training and Onboarding
- Profit and Loss Optimization
- POS Terminal Operation
- Database Interface and Query Software
- Sales and Marketing
- Budget Administration
- Customer Service
- Inventory Management
- Staffing and Sales Reporting
- Sales Promotion
- Team Leadership
Certification
- Osha 10 Certified
- ServSafe Certified
- Emergency 30-Day Substitute Teaching Permit
Timeline
Food & Beverage Manager
Cahuilla Casino Hotel
05.2023 - 11.2023
Substitute Teacher
Hemet Unified School District
10.2022 - Current
Food & Beverage Supervisor
Cahuilla Casino & Hotel
07.2020 - 05.2023
Bartender
La Cocina Bar & Grill
12.2019 - 03.2020
Bachelor of Science in Business Administration -
The Association to Advance Collegiate Schools of Business (AACSB) Accredited, University of Wisconsin-River Falls (UWRF)