Taylor Nunn
Augusta,GA
Summary
Dynamic Mobile Experience Coordinator at Ronnie Thompson Ford-Mercury, adept at enhancing customer satisfaction through effective schedule coordination and relationship building. Proven ability to streamline processes and implement best practices, resulting in improved operational efficiency. Skilled in data entry and problem-solving, ensuring seamless service delivery and high-quality outcomes. Skilled technician with proven ability to work up the ladder in any industry, weather shop, office, or field work. Eagerness to learn and improve capabilities no matter the demands.
Overview
13
13
years of professional experience
Work History
Mobile Experience Coordinator
Ronnie Thompson Ford-mercury
Ellijay, GA
08.2025 - 01.2026
- Organized and coordinated service appointment schedules, ensuring effective technician workflow and high levels of customer satisfaction.
- Managed customer service inquiries and effectively resolved issues to ensure seamless operations and client satisfaction.
- Coordinated project timelines, ensuring all milestones were achieved and deadlines consistently met.
- Managed customer inquiries and provided timely updates on vehicle pickup and delivery status.
Service Writer
Ronnie Thompson Ford-mercury
Ellijay, GA
08.2025 - 01.2026
- Facilitated effective handling of customer service inquiries to improve overall customer experience and retention.
- Ensured comprehensive documentation of service work orders and repair details to enhance technician workflow.
- Engaged with parts department to ensure prompt delivery of critical components, supporting seamless operations.
- Streamlined interactions between customers and service teams to improve overall operational workflow.
- Analyzed repair requirements and generated transparent estimates to inform customers effectively.
- Calculated customer estimates and conveyed charges clearly to ensure understanding and minimize customer grievances.
- Maintained software database by logging work orders and change orders, enhancing visibility of job status.
- Oversaw documentation processes for completed repairs, ensuring comprehensive records for future operational needs.
- Streamlined interactions between technicians and customers, promoting transparency and a better understanding of repair services through effective liaison efforts.
Mobile Repair Technician
Ronnie Thompson Ford-mercury
Ellijay, GA
04.2025 - 08.2025
- Analyzed and resolved issues in multiple mobile devices, guaranteeing peak performance and fostering positive customer experiences.
- Maintained systematic organization of repair parts inventory, supporting prompt service delivery and operational readiness.
- Analyzed and refined repair workflows to achieve faster turnaround times and superior service delivery.
- Conducted battery replacements, prioritizing safety protocol adherence to eliminate overheating hazards.
- Diagnosed and resolved software faults by resetting mobile operating systems to factory default configurations.
- Executed upselling techniques during repair interactions to effectively increase overall revenue through additional service offerings.
- Executed warranty service operations by providing on-site assistance to customers at their residences or workplaces.
Automotive Technician
Ronnie Thompson Ford-mercury
Ellijay, GA
12.2024 - 08.2025
- Streamlined workflow processes in the shop, reducing turnaround times for vehicle servicing.
- Led initiatives to maintain compliance with manufacturer specifications and safety standards during repairs.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
Beef Jerky Manufacturing
Zombie Skin Jerky
Ellijay, GA
09.2022 - 11.2024
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Adapted to various work styles, contributing to team success while achieving personal objectives.
- Showcased agility in learning and flexibility in responding to changing situations.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
- Cultivated strong relationships by demonstrating respect, friendliness, and a readiness to assist colleagues and clients.
- Facilitated inspections with USDA representatives to maintain rigorous food safety guidelines.
- Monitored and enforced sanitation procedures to guarantee successful outcomes in USDA bacterial testing.
Automotive Technician
Ronnie Thompson Ford-mercury
Ellijay, GA
11.2017 - 09.2022
- Implemented safety protocols and utilized tools effectively to ensure a secure and efficient automotive repair process.
- Employed diagnostic tools and equipment to identify and analyze vehicle issues for effective resolution.
- Collaborated with experienced technicians to conduct thorough inspections and perform essential maintenance tasks.
- Implemented systematic organization and cleanliness protocols in workshop areas to facilitate optimal productivity.
- Studied and analyzed multiple automotive systems, focusing on electrical and mechanical components for improved operational understanding.
- Engaged with team members to streamline processes and guarantee on-time completion of service requests.
- Analyzed mechanical systems and implemented troubleshooting techniques to uncover and address root causes of issues.
- Conducted routine servicing of vehicles, adhering to OEM guidelines for oil changes, engine tune-ups, and fluid changes to maintain operational efficiency.
- Assessed vehicle conditions through detailed inspections, focusing on potential leaks, damage, and areas of concern.
- Assessed and replaced damaged, missing, or defective parts with new and refurbished components, enhancing overall system reliability.
- Managed tire maintenance tasks, including rotation and balancing, across a range of vehicle models to promote longevity and reliability.
- Investigated and pinpointed failures in brake motors, switches, and control systems to ensure operational safety and efficiency.
- Developed and implemented coaching strategies for junior employees to ensure proficiency in automotive repair and maintenance tasks.
- Oversaw customer order processing and warranty service delivery, adhering strictly to manufacturer specifications.
- Assessed functionality of newly installed equipment, confirming compliance with industry regulations and operational requirements.
- Cultivated strong customer relationships through outstanding service, contributing to business growth and generating positive word-of-mouth.
- Enhanced team performance by actively participating in training sessions and sharing expertise. Contributed to increased morale and productivity through collaborative knowledge exchange. Drove a supportive work atmosphere that encouraged continuous learning and development.
- Conducted comprehensive diagnostics of vehicle systems, employing OEM-specific code readers and knowledge bases to identify and rectify faults efficiently.
- Implemented systematic organization and cleanliness practices, contributing to a professional and inviting shop atmosphere.
- Diagnosed and repaired mechanical issues on various Ford and Mercury vehicle models.
- Performed routine maintenance services, including oil changes and brake inspections, ensuring vehicle reliability.
- Utilized advanced diagnostic tools to identify electrical system malfunctions and implemented effective solutions.
- Collaborated with service advisors to communicate repair needs and enhance customer satisfaction.
- Trained junior technicians on best practices for repairs and safety protocols, improving team efficiency.
- Mentored new hires through hands-on training, fostering a culture of continuous learning within the team.
Automotive Detailer
The Wash Custom Detailing
Rockport, TX
07.2016 - 08.2017
- Performed thorough cleaning and detailing of vehicles, ensuring high-quality standards for customer satisfaction.
- Operated advanced detailing tools and equipment, enhancing efficiency in vehicle restoration processes.
- Implemented best practices in vehicle preservation techniques, contributing to improved service quality.
- Maintained inventory of cleaning supplies and equipment, ensuring availability for smooth operations.
- Maintained a clean and organized work environment for efficient detailing processes.
- Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Applied wax and sealants to exterior of vehicles and equipment.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Line Cook
Longhorn Steakhouse
Ellijay, GA
12.2014 - 07.2016
- Prepared high-quality meals according to established recipes and standards.
- Operated kitchen equipment safely and efficiently, ensuring proper sanitation practices.
- Collaborated with team members to streamline food preparation processes and enhance service speed.
- Monitored inventory levels, assisting with ordering supplies to maintain kitchen operations.
- Trained new staff on cooking techniques and kitchen protocols for consistency in food quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Grilled meats and seafood to customer specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Parts Specialist
Orielly Auto Parts
Williston, ND
06.2014 - 12.2014
- Assisted customers in identifying and sourcing auto parts for various vehicle models.
- Maintained accurate inventory records using point-of-sale systems to ensure stock availability.
- Collaborated with team members to enhance customer service and streamline operations.
- Processed customer orders efficiently, ensuring timely fulfillment and delivery of products.
- Developed knowledge of automotive components, improving ability to support customer inquiries.
- Served customers in-store and by telephone to answer questions and place orders.
Line Cook
Longhorn Steakhouse
Ellijay, GA
10.2012 - 06.2014
- Spearheaded meal preparation processes, ensuring high-quality output consistent with established recipes and presentation guidelines.
- Executed safe operation of kitchen machinery, prioritizing compliance with health regulations and safety measures.
- Monitored stock levels and communicated with suppliers to address inventory shortages and maintain operational efficiency.
- Coordinated with team members to streamline kitchen processes, enhancing performance during high-demand periods.
- Monitored and maintained sanitation practices, fostering a secure and hygienic workplace for all staff.
- Analyzed and improved food preparation methods, achieving faster meal delivery without compromising quality.
- Streamlined order preparation processes for multiple orders during busy periods, maintaining accuracy to support customer loyalty and satisfaction.
- Configured and optimized cooking supplies and workstations to streamline workflow and maximize efficiency during operational hours.
- Demonstrated versatility by swiftly mastering new recipes and learning from team members to improve culinary expertise.
- Precisely followed restaurant recipes and specifications to prepare and cook full course meals.
- Executed precise preparation of meats, poultry, and fish, focusing on optimal frying conditions.
- Meticulously arranged and showcased all dishes to adhere to restaurant's quality and presentation guidelines.
- Implemented rigorous sanitation protocols for cutting boards, benches, and surfaces to ensure food safety and prevent cross-contamination.
- Maintained rigorous quality control while preparing identical dishes numerous times each day, emphasizing precision and care in execution.
Education
Associate of Science - Automotive Engineering
Chattahoochee Technical College
Jasper, GA09.2014
Skills
Multitasking and organization
Customer service
Data entry
Decision-making
Relationship building
Schedule coordination
Document management
Process improvement
Best practices implementation
Problem-solving
Attention to detail
Adaptability and flexibility
Timeline
Mobile Experience Coordinator
Ronnie Thompson Ford-mercury
08.2025 - 01.2026
Service Writer
Ronnie Thompson Ford-mercury
08.2025 - 01.2026
Mobile Repair Technician
Ronnie Thompson Ford-mercury
04.2025 - 08.2025
Automotive Technician
Ronnie Thompson Ford-mercury
12.2024 - 08.2025
Beef Jerky Manufacturing
Zombie Skin Jerky
09.2022 - 11.2024
Automotive Technician
Ronnie Thompson Ford-mercury
11.2017 - 09.2022
Automotive Detailer
The Wash Custom Detailing
07.2016 - 08.2017
Line Cook
Longhorn Steakhouse
12.2014 - 07.2016
Parts Specialist
Orielly Auto Parts
06.2014 - 12.2014
Line Cook
Longhorn Steakhouse
10.2012 - 06.2014
Associate of Science - Automotive Engineering
Chattahoochee Technical College