Taylor Parrish
Marion
Summary
Dynamic, results-driven professional with extensive experience in customer service and contact center operations. Committed to delivering exceptional client experiences while fostering a collaborative team environment, consistently surpassing client and leadership objectives. Eager to contribute to a forward-thinking organization that values long-term relationships and supports ongoing professional development. Proven ability to adapt and thrive in fast-paced settings, ensuring high levels of satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative
Pearl Insurance
09.2024 - Current
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Customer Service Representative
Pearl Insurance
08.2023 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed scripts for handling common customer issues, enhancing response efficiency.
Team Supervisor
HGS, LLC.
05.2021 - 04.2023
- Individually selected via higher leadership to assist and develop the line of business upon start up.
- Managed schedules, payroll and reporting within a team of up to twenty individuals.
- Ensured to maintain and exceed daily, weekly and monthly KPI metrics based on client specific needs.
- Trained and mentored team members on best practices and efficient workflow techniques.
Virtual Brand Ambassador
HGS, LLC.
08.2020 - 05.2021
- Individually selected by current leadership to assist in the expansion within the account specifically. Yielded inbound video, phone and chats within a timely manner to assist with customer needs in relation, but not limited to age verification based on regulated tobacco guidelines and assisting with product orders via the website.
Chat Support Specialist
HGS, LLC.
02.2020 - 08.2020
- Effectively and professionally maintain multiple inbound chats in regards to yielding customer specific questions in relation to products or services. Receive and document accurate and detailed information for leadership surrounding any extra or escalated projects.
Lead Operator
HGS, LLC.
06.2019 - 02.2020
- Professionally handle and resolve escalations both individually as well as partnering with other members of the team to ensure customer satisfaction within a timely manner. Provide support via phone and chat for the front line team members. Work closely with the team to ensure all questions and concerns are handled within a timely manner.
Childcare Services
Taylor’s In-Home Daycare
02.2017 - 02.2019
- Owner and operator of the business. Ensured all weekly payments and daily lesson plans were completed and up to date for daily and weekly processes based on need. Professionally filed and maintained all sensitive documents within a secure environment for all children within my care.
Education
High School Diploma -
Marion High School
Marion, TX05.2011
Skills
- Ability to work independently and as part of a team
- Excellent organization skills
- Fluent within client CRM software
- Excellent verbal and written communication skills
- Strong communication
- MS Office Suite
- WPM : 60
- Problem solving
- Strong leadership traits
- Poised and meticulous
- Escalation handling
- Training and mentoring
Timeline
Senior Customer Service Representative
Pearl Insurance
09.2024 - Current
Customer Service Representative
Pearl Insurance
08.2023 - 07.2024
Team Supervisor
HGS, LLC.
05.2021 - 04.2023
Virtual Brand Ambassador
HGS, LLC.
08.2020 - 05.2021
Chat Support Specialist
HGS, LLC.
02.2020 - 08.2020
Lead Operator
HGS, LLC.
06.2019 - 02.2020
Childcare Services
Taylor’s In-Home Daycare
02.2017 - 02.2019
High School Diploma -
Marion High School