Taylor Pena
Clarksville,TN
Summary
Seasoned Leasing Agent bringing proven skills in negotiating, preparing and finalizing Lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Platinum Realty And Management
Clarksville, TN
11.2022 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Kept meticulous records of correspondence between management and tenants.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Shift Lead
Starbucks
Rio Rancho, NM
07.2020 - 11.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Shift Lead
Chick-fil-A
Rio Rancho, NM
01.2019 - 07.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NMCertification - Paralegal Studies
University of New Mexico
Albuquerque, NM03.2024
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Real estate knowledge
- Strategic Planning
- Move-in coordination
- Property Management
- Lease oversight
- Contract Review
- Fair housing policies
- Strong negotiation
- Rent collection
- Lease Agreements
- Clear Communication
- Market Research
- Record preparation
- Organized Mindset
- Community Engagement
- Team Collaboration
- Microsoft Office
- Critical Thinking
License
Tennessee Real Estate License
Timeline
Leasing Agent
Platinum Realty And Management
11.2022 - Current
Shift Lead
Starbucks
07.2020 - 11.2022
Shift Lead
Chick-fil-A
01.2019 - 07.2020
High School Diploma -
Rio Rancho High School
Certification - Paralegal Studies
University of New Mexico