Taylor Pham
Fairfax,VA
Summary
Hospitality professional experienced in delivering attentive guest service, managing seating arrangements, and supporting smooth restaurant operations in fast-paced environments. Skilled at handling high-volume shifts while maintaining efficiency and a positive dining experience. Strong understanding of customer needs with a focus on teamwork, communication, and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Mason's Brewing Company
Brewer, ME
08.2025 - 04.2026
- Greeted and seated guests promptly in a fast-paced restaurant environment.
- Managed reservations and waitlists with booking system, ensuring smooth guest flow and reduced wait times.
- Monitored dining room flow, optimizing seating arrangements to maximize guest capacity and enhance dining experience.
- Communicated effectively with servers regarding guest needs and special requests.
- Provided exceptional customer service by promptly addressing inquiries and resolving concerns, contributing to guest satisfaction.
- Maintained cleanliness and organization of host area throughout shifts.
- Answered phone inquiries to schedule reservations, confirm bookings, and record takeout orders.
Recreational Gymnastics Coach
Capital Gymnastics
Fairfax, USA
03.2024 - 07.2025
- Coached beginner-level gymnastics and tumbling for children aged 4-12, fostering foundational skills and confidence.
- Developed engaging class plans emphasizing safety and skill progression, enhancing student engagement and learning outcomes.
- Monitored student performance and provided regular constructive feedback, supporting individual growth and skill mastery.
- Led warm-up and cool-down sessions for students before and after workouts.
- Led summer camp activities and ensured a fun, safe environment for all participants.
- Maintained equipment safety standards and ensured a clean training environment.
Crew Member
Crumbl Cookies
Fairfax, USA
02.2023 - 05.2023
- Greeted and served customers, efficiently managing order fulfillment to enhance customer satisfaction.
- Processed transactions using POS system while maintaining store cleanliness to create a welcoming environment.
- Baked and prepared cookies to meet Crumbl's brand standards, ensuring quality and consistency.
Barista
Ben Gong's Tea
Fairfax, USA
01.2022 - 08.2022
- Crafted diverse tea and specialty drinks to meet customer preferences in a fast-paced environment.
- Provided exceptional customer service while ensuring cleanliness and operational efficiency.
- Managed register operations and processed daily POS transactions accurately.
Education
Bachelor of Science - Business Information Systems & Security Management
University of Maine
Orono, ME06-2028
High School Diploma -
Chantilly High School
Chantilly, VA06-2024
Skills
- POS system proficiency
- Customer communication
- Team collaboration
- Time management
- Guest seating management
- CPR certification
- Project management
- Customer service
Timeline
Restaurant Hostess
Mason's Brewing Company
08.2025 - 04.2026
Recreational Gymnastics Coach
Capital Gymnastics
03.2024 - 07.2025
Crew Member
Crumbl Cookies
02.2023 - 05.2023
Barista
Ben Gong's Tea
01.2022 - 08.2022
Bachelor of Science - Business Information Systems & Security Management
University of Maine
High School Diploma -
Chantilly High School