Taylor Pierleoni
Gilroy,CA
Summary
Reliable, punctual and hardworking individual, with excellent interpersonal abilities, familiar with working alone or with team to serve more than 100 customers per shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Efficient individual offering seven years of experience in fast-paced work environments. Committed to assisting customers with questions and resolving issues.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Tempo Bar & Kitchen
Gilroy, CA
11.2021 - 04.2023
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Bartender
Olive Garden
Turlock, CA
05.2019 - 11.2021
- Prepared and served over 100 drinks per shift in high-volume and high-paced work environment.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Managed up to 60 customers per shift while simultaneously assisting 2 restaurant servers.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained 4 new bartenders in 2019-2020 to increase knowledge of drink preparation and upselling techniques.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Pharmacy Clerk
Raley's
Gilroy, CA
05.2017 - 05.2019
- Handled over 250 customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
- Communicated with insurance companies for billing purposes.
- Restocked shelves and prepared expired drugs for return.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
Front End Cashier
Raley's
Gilroy, CA
11.2015 - 05.2017
- Processed sales, returns and exchanges using POS register system.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Welcomed customers, offering assistance to help find necessary store items.
Assistant General Manager
Pop’s Public House
Gilroy
04.2023 - Current
- Supervised daily floor operations at Pop's Public House.
- Trained staff on service standards, POS use, and guest support.
- Managed opening and closing procedures for bar and dining areas.
- Handled cash counts, deposits, and register reconciliations.
- Ensured that customer service standards were met or exceeded at all times.
Education
High School Diploma -
Christopher High School
Gilroy, CA06.2015
Associate of Arts - Elementary Education
Gavilan College
Gilroy, CASkills
- Anticipating guest needs
- Safe serving knowledge
- Outgoing personality
- Excellent judgment
- Cash register operation
- Courteous
- Outstanding customer service
- Health code compliance
Timeline
Assistant General Manager
Pop’s Public House
04.2023 - Current
Assistant Manager
Tempo Bar & Kitchen
11.2021 - 04.2023
Bartender
Olive Garden
05.2019 - 11.2021
Pharmacy Clerk
Raley's
05.2017 - 05.2019
Front End Cashier
Raley's
11.2015 - 05.2017
Associate of Arts - Elementary Education
Gavilan College
High School Diploma -
Christopher High School