Taylor Pollard
Jackson,MS
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to thrive in diverse environments. Demonstrating the ability to work effectively without supervision, also skilled at quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Merchandising Manager
Gap Factory Store
01.2023 - Current
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
Claims Specialist
Xerox
05.2022 - 06.2023
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Communicated with other departments to establish action plans and manage open claims to closure
- Planned and conducted investigations of claims to confirm coverage and compensability
- Investigated and analyzed requirements to improve timeliness of reports to customers
Cashier Team Lead
Walmart
04.2021 - 05.2022
- Answered customer questions and provided store information
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Scanned, priced and bagged customer groceries quickly to keep lines moving
Credit Associate
Saks Incorporated
08.2017 - 07.2021
- Developed debt collection protocols applicable to delinquent accounts, defining timelines for courtesy calls and referral of problem accounts to debt collectors
- Reviewed company portfolio of clients to flag delinquent accounts and identify high-performing accounts to target for future advertising and promotions
- Reviewed customer financial data to ascertain level of risk involved for extending credit
- Identified needs of customers promptly and efficiently
Education
Some College -
Hinds Community College
Raymond, MSHigh school diploma -
Terry High School
Terry, MS05.2017
Skills
- Experienced with WordPerfect Software
- Microsoft Word
- Windows 10
- Windows 11
- Type 45-50 WPM
- 10-key
- Excel
- Leadership
- Customer Relations
- Multitasking
- Written Communication
Verbal Communication
References
References Available upon request
Timeline
Merchandising Manager
Gap Factory Store
01.2023 - Current
Claims Specialist
Xerox
05.2022 - 06.2023
Cashier Team Lead
Walmart
04.2021 - 05.2022
Credit Associate
Saks Incorporated
08.2017 - 07.2021
Some College -
Hinds Community College
High school diploma -
Terry High School
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