Taylor Quinones
SAINTCLOUD,FL
Summary
Compassionate and reliable Mental Health Technician with hands-on experience supporting clients in a behavioral health setting. Skilled in monitoring patient safety, conducting routine vital checks, and assisting with therapeutic group activities including psychoeducation and recreational therapy. Experienced in providing front desk support, managing calls, coordinating visitations, and maintaining accurate logs of communications and deliveries. Demonstrates strong interpersonal skills when working with clients, families, and multidisciplinary teams. Additional background in pet care, with experience maintaining cleanliness, handling animals safely, and supporting daily grooming operations. Known for being dependable, organized, and attentive in fast-paced environments.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
Work History
Mental Health Technician
Oglethorpe
SAINTCLOUD, FL
04.2021 - Current
- Conduct routine Q15 safety checks to ensure patient well-being
- Support clients in daily activities and therapeutic group sessions
- Monitor and record vital signs, reporting concerns to medical staff
- Assist with de-escalation and maintain a safe environment
- Provide front desk support: calls, visitors, scheduling, and messages
- Maintain confidentiality following HIPAA standards
Education
Certificate - Animal Assistant / Kennel Attendant Program
Technical Education Center of Osceola
Kissimmee, FL 09.2017 - 05.2018
Main Street High School
Kissimmee, FLSkills
- Patient Care & Safety Monitoring
- Conduct routine Q15 safety checks and continuous patient observation
- Assist patients with daily living activities and structured routines
- Recognize and report behavioral or medical changes promptly
Mental & Behavioral Health Support
- Support patients in therapeutic group sessions (process groups, psychoeducation, recreational therapy)
- Apply de-escalation techniques to manage crisis situations
- Maintain a calm, supportive, and non-judgmental environment
Clinical & Technical Skills
- Measure and document vital signs (blood pressure, pulse, temperature)
- Accurate documentation and reporting to nursing/clinical staff
- Knowledge of basic healthcare procedures and patient protocols
Communication & Interpersonal Skills
- Strong verbal communication with patients, families, and staff
- Active listening and empathy in sensitive situations
- Professional interaction in high-stress environments
Administrative & Front Desk Support
- Answer multi-line phone systems and manage inquiries
- Coordinate visitations and greet clients/families
- Log messages, deliveries, and maintain organized records
Customer Service & Team Collaboration
- Provide respectful, patient-centered service
- Work effectively within a multidisciplinary team
- Adapt quickly in fast-paced environments
Organization & Attention to Detail
- Maintain accurate records and documentation
- Ensure clean, safe, and organized workspaces
- Strong time management and task prioritization
Animal Care & Handling
- Dog bathing, grooming support, and nail trimming
- Safe handling and comfort-focused care for animals
- Maintain sanitary grooming environments
Timeline
Mental Health Technician
Oglethorpe
04.2021 - Current
Certificate - Animal Assistant / Kennel Attendant Program
Technical Education Center of Osceola
09.2017 - 05.2018
Main Street High School