Taylor-Rae Kozelka
South Elgin,IL
Summary
Dedicated and highly motivated employee with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Fraud Specialist II
JPMORGAN CHASE & CO
11.2017 - Current
- Approached problems logically and with proper judgment to ensure appropriate customer outcome
- Outstanding analytical abilities
- Own each customer interaction while treating customers with respect and respond with empathy
- High attention to details
- Able to navigate multiple technologies at a time while being engaged with a customer
- Organizational skills
- Knowledge on how to collect and preserve evidence
- Made appropriate decisions on behalf of the customer quickly and successfully
- Comfortable communicating to customers in a metric driven environment
- Effectively prioritize work to ensure efficiency
- Being ethical
- Excellent written and verbal communication skills
- Oral presentation skills
- Able to think critically and exercise independent judgment
- Demonstrates flexibility in a fast pace environment.
Nanny
The Fritz Household
09.2016 - 10.2017
- Creating safe and stimulation environment for child
- Self-motivation
- Leadership
- Planning meals, preparing food, feeding the child
- Decision Making
- Conflict Resolution
- Ability to work under pressure
- Child's Laundry
- Light housekeeping
- Organizing bedrooms/toys
- Reading to child
- Adaptability
- Time Management
- Administering medicine with parents consent, if necessary
- Indoor/Outdoor play
- Bathing and dressing
- Provide safe transportation driving to and from activities/play dates.
School Age Teacher/Floater Teacher/Bus Driver/Safety Captain
Tutor Time
10.2014 - 09.2016
- Design and follow a schedule of activities and discover suitable teaching material
- Maintain a safe and healthy environment
- Strong communication and time management skills
- Excellent knowledge of child development and up-to-date education methods
- Methodical and creative
- Meet applicable licensing regulations
- Inspect and replace damaged or lost materials
- Patience and Flexibility
- Identify behavioral problems and determine the right course of action
- Safe transportation from daycare to school/school to daycare
- Provide basic care and caregiving activities
- Constant communication with parents and update them on the progress of their children
- Use a wide range of teaching methods to get kids to be engaged in learning
- Maintain confidentiality
- Certificate in first aid and CPR.
Education
High school Diploma -
Batavia High School
Batavia, IL06.2011
Skills
- Attention to details
- Positive Attitude
- Patience
- Customer needs recognition
- Computer skills
- Improving customer experience
- Problem-solving
- Listening skills
- Organizational skills
- Data entry
- Oral communication
- Written communication
- Analytical skills
Timeline
Fraud Specialist II
JPMORGAN CHASE & CO
11.2017 - Current
Nanny
The Fritz Household
09.2016 - 10.2017
School Age Teacher/Floater Teacher/Bus Driver/Safety Captain
Tutor Time
10.2014 - 09.2016
High school Diploma -
Batavia High School
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