Taylor Reed

• Oversaw the management and updating of confidential inmate files within the DOTS portal computer system. Led the generation of reports utilizing DOTS portal and Microsoft software by accurately computing inmate sentences and adjusting release dates based on earned credits. Directed the processing of new admission documents by meticulously reviewing court records and coordinating with local courts to rectify any inaccuracies. Fostered communication with various agencies and courts to ensure document verification and inquiry resolution. Conducted thorough research on the LEADS database to track pending warrants and detainers. Managed the scanning of documents into the OnBase document management system. Drafted release authorization documents for supervisory review, ensuring timely inmate releases in compliance with established protocols. Addressed public inquiries regarding incarcerated individuals with professionalism. Organized and archived completed files into PDF format at the end of each workday. Transitioned from in-person work to remote operations in October.
• Assisted in developing rehabilitation programs, enhancing inmates' skills for successful reintegration.
• Coordinated case management activities, ensuring timely resolution and compliance with legal standards.
• Monitored inmate behavior and reported on compliance with institutional policies.
• Implemented safety protocols, enhancing overall security within the institution environment.
• Evaluated program effectiveness through regular feedback sessions, contributing to continuous improvement efforts.
• Trained new staff on operational procedures and best practices within the facility.
• Conducted risk assessments to identify potential issues and implemented corrective actions promptly.
• Collaborated with multidisciplinary teams to address inmate needs and improve service delivery.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Improved department efficiency by streamlining and implementing policies and processes.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.

Directed the operation of computer systems and web-based applications to compile and generate reports containing sensitive statistical data. Oversaw the entry of confidential criminal offense information into leads and NCIC databases, ensuring accuracy in offender identification records. Managed daily correspondence related to offender transports, establishing new files and retrieving necessary documentation to streamline transport processes.

• Coordinated office operations, enhancing workflow efficiency and communication among departments.
• Developed and maintained filing systems, ensuring accuracy and easy retrieval of documents.
• Managed scheduling for executive meetings, optimizing time management and resource allocation.
• Implemented process improvements that streamlined administrative tasks, reducing turnaround times.
• Prepared reports and presentations, facilitating informed decision-making for leadership teams.
• Assisted in budget tracking and expense reporting, contributing to financial accountability within the department.
• Collaborated with cross-functional teams to support special projects, driving operational success across initiatives.
• Handled confidential documents with discretion while managing sensitive information on behalf of executives or clients.

• Enhanced institutional safety through proactive security measures, including patrols and inspections. Optimized control center operations, improving communication and surveillance efficiency. Facilitated seamless inmate transfers and medical transports in collaboration with law enforcement. Strengthened problem-solving capabilities through computer proficiency and teamwork. Managed complex interactions with offenders' families, maintaining professionalism. Improved drug testing processes. Expanded expertise through comprehensive CTA training. Elevated team performance as an OJT coach. Contributed to gang prevention efforts through effective offender counseling as part of the STG team. Achieved Officer of the Month recognition for outstanding contributions.
• Enforced facility rules to maintain order and safety among inmates.
• Conducted regular inspections of inmate housing units, identifying potential security risks.
• Monitored inmate behavior, responding to incidents with appropriate de-escalation techniques.
• Collaborated with law enforcement and mental health professionals during crisis situations.
• Trained new corrections officers on protocols and emergency response procedures.
• Developed and implemented safety initiatives to enhance overall facility security measures.
• Oversaw daily shift operations, ensuring compliance with regulations and standards of conduct.
• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.

• Achieved efficient membership sign-ups through in-person and phone interactions, enhancing customer satisfaction. Streamlined member data entry into the computer database, ensuring high accuracy and reliability. Improved inventory management by effectively stocking coolers and merchandise, contributing to a well-organized environment. Resolved phone inquiries with comprehensive information on job roles, member accounts, and fees, enhancing member experience. Coordinated trainer appointment scheduling and provided supervision for new hire training, fostering a productive team environment. Enhanced new hire performance by guiding them through daily routines and offering continuous support. Conducted thorough weekly inventory counts and accurately recorded stock data, ensuring inventory integrity. Optimized product distribution and shelf stocking, improving product visibility and accessibility. Developed proficiency in managing inbound and outbound calls, maintaining financial records, and processing transactions efficiently. Enhanced documentation processes for contracts and payments, improving operational efficiency. Monitored stock usage and damage, ensuring effective inventory control. Gained practical accounting and finance experience through spreadsheet management of customer accounts, including billing issues and payment records.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.

Achieved high customer satisfaction as a cashier and advanced to a customer service assistant role. Effectively managed telephone inquiries, processed money orders, cashed checks, and maintained cash drawer inventories. Oversaw cashiers and baggers, addressing customer service complaints and needs for 2-3 years. Enhanced sales performance at the checkout counter through proficient cash and card transaction handling. Interpreted inventory reports and spreadsheets to optimize stock management. Contributed as an assistant manager in the non-foods section, executing stock inventories and supporting team members in shelf stocking. Recorded data accurately and managed the distribution of materials and products. Maintained comprehensive records on stock usage and damage, facilitating efficient packing and unpacking of items. Provided expert responses to customer inquiries and offered personalized merchandise recommendations. Developed a strong understanding of inventory control systems and their implementation. Trained and supervised staff members in daily routines for 2 years, achieving proficiency in sales execution, customer referrals, problem resolution, cost calculations, and payment collection.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
• Assisted in training new cashiers on operational procedures and customer interaction protocols.
• Collaborated with team members to streamline workflow during peak hours, improving service efficiency.
• Monitored inventory levels at checkout stations, ensuring availability of essential items for customers.
• Conducted regular audits of cash handling procedures to ensure compliance with company policies and standards.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.