Taylor Reidenberg

Supports and impacts the business through three key pillars; Crew Training, Manager Training, and Internal `

Conducts and documents Restaurant visits to evaluate the highest level of Training standards for Crew and Managers through high level Restaurant engagement and analysis of ongoing performance

Validates and supports ARLs of execution of Training Programs

Supports NROs through high-level engagement, and partnership with Area Leader of Growth

Partners with RL's/ARLs on internal development of Crew/Managers through direct/indirect engagements

Facilitates CT & CTM Classes Programs

Certified BU Trainer; Have Trained 4 ALTs for Growth Markets

Supported 8 Restaurants to achieve TR/CTR

• Streamlined operational processes to enhance efficiency and reduce costs.
• Led cross-functional teams to implement new service protocols, improving customer satisfaction.
• Developed training programs for staff to ensure consistent delivery of quality service standards.
• Lead and develop Front of House/Back of House Directors
• Oversee labor and food cost performance
• Build a strong Leadership bench and secession pipeline

• Analyzed training needs by collaborating with management to align programs with organizational goals.
• Created comprehensive training materials utilizing various multimedia tools to increase engagement and retention rates.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Facilitated workshops and seminars to promote continuous learning and development initiatives.
• Evaluated training effectiveness through assessments and feedback, driving improvements in curriculum design.
• Owned the planning and execution of Growth deployments and staffing
• Leads Pre-Open calls/selecting of the Teams for each NRO
• Books travel for NRO Trainers and NRO Leads
• Conducts performance evaluations for all NRO Trainers, Leads and Managers