Cola Small
Raising Cane's
Houston,TX
18
years of professional experience
Results-oriented professional with over 18 years in food service, adept at prioritizing tasks in fast-paced environments. Skilled in providing exceptional Customer service while maintaining professionalism and composure. Proven ability to deliver efficient service and develop incoming staff to enhance team performance.
Work History
Area Leader of Training
5 Years 4 Months- Directed crew execution across Restaurant areas to maintain fast, accurate service and operational standards.
- Support coordinating shift priorities, aligning staffing, labor, and workflow with daily business demand.
- Led certified training Manager and Crew classes.
- Monitored drive-thru, front counter, and kitchen operations to resolve bottlenecks quickly.
- Support business team members achieve company operational goals.
New Restaurant Opening Lead
4 Years 1 Month- Lead and supporting new Restaurant opening activities, coordinating Training and operational readiness across the company .
- Develop Trainers and Managers: coach team members on company standards, service execution, and consistent Restaurant procedures.
- Partner with Restaurant Teams to resolve challenges, meet opening timelines, and deliver required project outcomes.
Shift Manager
3 Years 11 Months- Managed shift execution and Team performance while maintaining food quality, Customer service, and operational standards.
- Coached and developed Crew members, supported scheduling and shift priorities, and adjusted operations based on performance needs.
New Restaurant Opening Captain
2 Years 5 Months- Led Restaurant setup and opening training; developed trainers and established timelines for training sessions.
- Provided feedback and coaching to strengthen readiness and consistent execution procedures.
New Restaurant Opening Trainer
5 Years 6 Months- Delivered company-standard training, evaluated new team members, and helped identify and develop future leaders.
- Supported action plans to improve Restaurant standards, training effectiveness and productivity.
Certified Trainer/ Bird Specialist
5 Years- Trained new hires, modeled standard operating procedures, and reinforced handling, product quality, and Customer- service expectations.
Education
High School Diploma
Some College (No Degree) - Culinary Arts
Skills
Food safety compliance
Service management
POS operations
Problem resolution
Training program development
Team development
Issue resolution
Employee training
Work scheduling
Accomplishments
- Crew member of the quarter awards
- Top dog awards
- Trainer of the year
- Captain of the year
- Opening of the year
- Top Team in driving performance award
- Area Leader of Training of the year
- Back to back Business Team member of the year
Timeline
Area Leader of Training
Raising Cane's
06.2021 - CurrentRead More
New Restaurant Opening Lead
Raising Cane's
05.2017 - 06.2021Read More
New Restaurant Opening Captain
Raising Cane's
12.2014 - 05.2017Read More
Shift Manager
Raising Cane's
06.2013 - 05.2017Read More
New Restaurant Opening Trainer
Raising Cane's
06.2009 - 12.2014Read More
Certified Trainer/ Bird Specialist
Raising Cane's
06.2008 - 06.2013Read More
Nicholls State University
Some College (No Degree) from Culinary Arts
Read More
H. L. Bourgeois High School
High School Diploma
Read More
Education and Training
Servsafe Certified