Taylor Renee Nicholas
1015 Boudreaux Rd,LA
Summary
As working in financial services and sales. I help customers understand our products, bring in new loan business, and walk customers through the loan process. I also handle account issues and work with accounting and finance when something needs to be resolved. A big part of my job is helping customers understand their options, especially when they're having trouble making a payment
Overview
3
3
years of professional experience
Work History
Sales Representatives
Cash Cow
New Iberia
06.2026 - Current
- Sell and promote Netspend prepaid debit cards by explaining product features, benefits, and the enrollment process to customers.
- Educate customers on the title loan process, requirements, terms, and available options.
- Generate new business by assisting customers with applications and helping qualified customers complete the loan process.
- Build strong customer relationships through professional, clear, and personalized service.
- Explain repayment options and available solutions to customers who are having difficulty making payments.
- Assist customers with account questions, concerns, and payment-related issues.
- Work directly with accounting and finance teams to research and resolve customer account discrepancies and financial issues.
- Communicate complex financial information in a clear and understandable way to help customers make informed decisions.
- Follow company policies, procedures, and applicable requirements when handling financial products and customer accounts.
- Maintain accurate customer information and documentation while managing multiple customer needs in a fast-paced environment.
Csr
American Cash Advance Inc.
Abbeville
02.2026 - 06.2026
- Answered customer inquiries regarding loan accounts, payment options, and account balances with clear, accurate guidance.
- Processed cash advance applications, verified customer information, and maintained compliance with lending procedures.
- Resolved account issues by reviewing records, explaining policies, and coordinating follow-up actions.
- Collected payments, updated account details, and documented transactions in customer service systems.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
RLT Technician
Aspire
04.2025 - 10.2025
- Supported clients with daily living skills, emotional regulation, and treatment goals
- Documented behavior, progress, and incidents accurately and timely
- Followed client treatment plans while maintaining a safe, supportive environment
- Communicated with counselors, case managers, and families
- Assisted with coping strategies, communication skills, and behavioral routines
- Responded calmly and professionally in crisis or high-stress situations
Call Center Customer Service Representative(seasonal)
Everise
06.2025 - 08.2025
- Handled high-volume inbound and outbound calls with professional, friendly support
- Assisted customers with account questions, orders, billing, and troubleshooting
- Documented calls and updated customer information accurately in multiple systems
- Met or exceeded key performance metrics (call time, satisfaction, first-call resolution)
- Managed chat, email, and phone queues simultaneously
- Adapted quickly to new software, scripts, and remote communication tools
- Remote
Office manager
Lyons market
04.2024 - 04.2025
- Managed daily office operations, scheduling, communications, and workflow
- Counted cash drawers, balanced end-of-day totals, and verified accuracy
- Prepared and made daily bank deposits, maintained detailed financial logs
- Performed audits on registers, inventory, and financial records to prevent discrepancies
- Handled invoicing, filing, data entry, and report preparation
- Coordinated with vendors, customers, and staff to quickly resolve issues
- Maintained organized digital and physical records
Education
High School Diploma -
Kaplan High School
United States01.2025
Skills
- Communication
- Customer Service
- Active Listening
- Adaptability
- Problem Solving
- Time Management
- Client Interaction
- Emotional Regulation
- A calm solution focused approach
- Cash handling accuracy
- Strong organizational skills
- Handling sensitive information
- Documentation
- Multitasking
- Skilled in remote-friendly communication
- Mental Health Support
- Customer service
- Professional with experience in office management
- Reliable and adaptable
Personal Information
Title: RLT Technician
Timeline
Sales Representatives
Cash Cow
06.2026 - Current
Csr
American Cash Advance Inc.
02.2026 - 06.2026
Call Center Customer Service Representative(seasonal)
Everise
06.2025 - 08.2025
RLT Technician
Aspire
04.2025 - 10.2025
Office manager
Lyons market
04.2024 - 04.2025
High School Diploma -
Kaplan High School