Taylor Reynolds
South Pasadena,FL
Summary
Experienced Bartender known for high productivity and efficient task completion. Skilled in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences. Background in both high-volume and intimate bar settings. Proven ability to improve bar operations and contribute to business growth.
Overview
9
9
years of professional experience
Work History
Bartender
Waves at Bilmar Beach Resort
Treasure Island, FL
09.2022 - Current
- Provided exceptional customer service to all customers, ensuring a positive experience.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards, while adhering to inventory limitations.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Trained new bartenders on drink preparation and upselling techniques while working in close collaboration to ensure customers received high-quality service.
- Planned and coordinated special events to boost customer numbers and profits.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Team Lead, Case Management
PSCU Financial Services
Largo, FL
07.2020 - 09.2022
- Provides support to cardholders and credit unions for resolving debit and credit card disputes, facilitating effective outreach efforts while prioritizing timely resolution of high-priority cases. Evaluates chargeback rights as a means of minimizing financial losses.
- Evaluates disputes based on VISA and MasterCard guidelines, suggesting optimal courses of action.
- Played an active role in fostering teamwork to enhance the visibility and success of the case management department.
- Consistently exceeds production and QA standards in the department.
- Handles escalated disputes, updates to stale disputes, merchant representments, and pre-arbitrations on behalf of the cardholders and credit unions.
Plastic Card Specialist
IAA Credit Union
Bloomington, IL
07.2018 - 02.2020
- Collaborated with institution members on debit and credit card products via phone and in-person communication
- Reviewed applicant credit worthiness and detected potential fraud through analysis of reports and transactional history.
- Protected confidential information of the financial institution members
- Developed electronic training protocols and worked collaboratively across departments, contributing to enhanced efficiency and progress towards organizational goals.
Office Assistant
SIUC College of Science
Carbondale, IL
05.2016 - 12.2017
- Coordinated advisement calendars and maintained confidentiality of student information as a representative for the College of Science, serving as the primary point of contact for face-to-face interactions, email, and phone calls.
Laboratory Assistant
SIUC College of Medicine
Carbondale, IL
01.2016 - 12.2017
- Conducted experimental research in a physiology lab focused on the lower incisors of Heterocephalus glaber.
- Performed practical research on anesthetic techniques and specimen differentiation
- Prepared surgical instruments and assisted in procedures to facilitate the collection and analysis of biological samples.
- Utilized live recordings of tooth movements to collect data for comparative analysis and initiated a measurement stimulus for analyzing movement angles.
- Conducted bio-safety regulation training sessions. Demonstrated compliance standards to meet regulatory requirements.
- Demonstrated knowledge in producing consistent solutions, whether homogeneous or heterogeneous
Education
Bachelor of Science - Biological Sciences With A Minor in Chemistry
Southern Illinois University Carbondale
Carbondale, IL12-2017
Skills
- Beverage Preparation
- Payment Processing
- Suggestive Selling
- Customer Service
- Sales and marketing
- Engaging personality
- Team training and development
- Inventory
Affiliations
Additional Bartending Experience
- Spotted Dog Tavern: January 2018 - March 2020
- Fat Bottom Bettys: January 2015 - December 2017
- Sanding Ovations 2023 on Treasure Island
- Sports Fest 2024 on Treasure Island
- Event Bartender: Weddings, Graduations, Birthday Celebrations, Reunions, etc.
Timeline
Bartender
Waves at Bilmar Beach Resort
09.2022 - Current
Team Lead, Case Management
PSCU Financial Services
07.2020 - 09.2022
Plastic Card Specialist
IAA Credit Union
07.2018 - 02.2020
Office Assistant
SIUC College of Science
05.2016 - 12.2017
Laboratory Assistant
SIUC College of Medicine
01.2016 - 12.2017
Bachelor of Science - Biological Sciences With A Minor in Chemistry
Southern Illinois University Carbondale
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