Taylor Ricketts
Jasper,AR
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues, and smooth opening and closing of stores. Collaborative team player with over five years of experience. Market-savvy and performance-driven with a motivational leadership style focused on maximizing team contributions and performance. A personable individual determined to efficiently solve problems and continuously improve service levels.
Overview
6
6
years of professional experience
Work History
Beauty Sales Associate
Sally Beauty
11.2023 - Current
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Supported store management with daily operations tasks such as opening/closing procedures, staff scheduling, and ordering replenishments.
- Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
- Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
Associate Lead With Keys
Petsmart
03.2021 - 02.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Closed store several days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Rotated stock according to dates and protocols.
- Directed customers to correct store locations.
- Broke down boxes and disposed of trash.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Accepted and processed customer returns.
- Processed cash, credit, debit and check payments.
Dunkin Donuts Crew Member
Dunkin Donuts
11.2020 - 01.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, food preparation area, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Hostess
Ozark Cafe
06.2018 - 03.2020
- Took reservations, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
No Degree - Surgical Tech
North Arkansas Community College
Harrison, AR05.2026
High School Diploma -
Jasper High School
Jasper, AR06.2020
Skills
- Have a typing speed of 76 WPM
- Microsoft Office Specialist (MOS) Core Skills Certification Course Equivalent
- MOS Microsoft Office Access (2016 version) CIS 2423 Database Management
- MOS Microsoft Office Excel (2016 version) CIS 1333 Spreadsheet
- MOS Microsoft Office Outlook (2016 version) CIS 2812 Microsoft Outlook
- MOS Microsoft Office PowerPoint (2016 version) CIS 2533 Business Presentations
- MOS Microsoft Office Word (2016 version) CIS 1253 Word Processing
- Adobe Photoshop CS4
- Communications Dream Weaver 4
- Computer Proficiency
- Cash Counting
- Team Leadership
- Adaptable to Changing Demands
- Store Reset and Recovery
- Customer Retention
- Medical Terminology Familiarity
- Critical thinking abilities
- Professionalism and Ethics
- Documentation and Record Keeping
- Flexible and Adaptable
Additional Information
ACT Assessment Results
My Interest Results suggested:
- I like to use my imagination and express myself through words, music, and drawing.
- I enjoy experiencing or creating works of art.
Abilities
- My responses to the Abilities Inventory suggest that I may prefer working with Ideas and, perhaps, People
- My abilities can change with more education and experience
My self-reported ability results suggest that I may see myself as:
- Creative and capable of expressing myself in writing, drawing, or music.
- Able to solve problems by thinking about them in new ways.
Values
My responses to the Values Inventory suggest that the characteristics of occupations that are most important to me are found in these four Career Areas:
- Marketing & Sales
- Medical Diagnosis & Treatment
- Education
- Community Services
My value results suggest that I may:
- Appreciate the importance of science in my daily life.
- Value success in leadership roles in business or politics.
Timeline
Beauty Sales Associate
Sally Beauty
11.2023 - Current
Associate Lead With Keys
Petsmart
03.2021 - 02.2023
Dunkin Donuts Crew Member
Dunkin Donuts
11.2020 - 01.2021
Hostess
Ozark Cafe
06.2018 - 03.2020
No Degree - Surgical Tech
North Arkansas Community College
High School Diploma -
Jasper High School
Similar Profiles
Jay PerezJay Perez
Store Manager at Sally Beauty- Sally Beauty Holdings Inc.Store Manager at Sally Beauty- Sally Beauty Holdings Inc.
MELISSA WINTERSMELISSA WINTERS
Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.Sr. Manager, Human Resources Business Partner at Cosmoprof Beauty/Division of Sally Beauty Holdings, Inc.
LISA SULLIVANLISA SULLIVAN
Senior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems GroupSenior Director, Ecommerce at Sally Beauty Holdings, BSG, Beauty Systems Group
Ariana SanchezAriana Sanchez
Sales Associate at Sally BeautySales Associate at Sally Beauty
Kennith WilliamsKennith Williams
General Laborer at Spencer Gun SalesGeneral Laborer at Spencer Gun Sales