Taylor Roberson
Norwood,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Wax Specialist
European Wax Center
01.2021 - 04.2023
- Waxed [Number] clients various bodies using soft and hard waxes.
- Increased salon revenue by [Number]% through upselling at-home products and providing excellent care.
- Maintained clean and sanitary workspace.
- Advised clients on proper home-care regimens.
Security officer
Happy Valley
06.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
pharmacy
Walgreens
08.2019 - 01.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Security officer
Securitas Security Services USA
11.2016 - 05.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer Supervisor
Allied Barton
12.2015 - 12.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Cashier floor sales
Macy's
05.2014 - 08.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Dunkin Dounts
05.2013 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Youth Activist
First Church Of
07.2011 - 08.2011
- Community outreach – spoke to younger children about youth violence
- Supervised field trips with local children
- Organized the “Community
- Affair”
09.2009 - 03.2010
- I volunteered at
- Ketta’s Hair Salon in Boston
- I took appointments, cleaned up after the client’s service was complete.
Mattahunt Community Center
07.2009 - 08.2009
- Working with children ages 7- Helped with activities, swim and mealtime.
Education
Esthetican License - Skin Care
The Elizabeth Grady School of Esthetics & Massage Therapy
Medford, MA04.2019
Cosmetology License - Hairstyling
Empire Beauty
30 West St, Boston, Ma 0211108.2017
GED -
Excel High School
South Boston, MA02.2014
Skills
- Working knowledge of most
- Microsoft applications
- Fast typist
- Work well with both children
- And adults
- Great communication skills
- Brazilian Bikini Waxing
- Retail Sales Customer Service
Timeline
Security officer
Happy Valley
06.2021 - 07.2022
Wax Specialist
European Wax Center
01.2021 - 04.2023
pharmacy
Walgreens
08.2019 - 01.2021
Security officer
Securitas Security Services USA
11.2016 - 05.2017
Security Officer Supervisor
Allied Barton
12.2015 - 12.2016
Cashier floor sales
Macy's
05.2014 - 08.2014
Cashier
Dunkin Dounts
05.2013 - 07.2014
Youth Activist
First Church Of
07.2011 - 08.2011
09.2009 - 03.2010
Mattahunt Community Center
07.2009 - 08.2009
Esthetican License - Skin Care
The Elizabeth Grady School of Esthetics & Massage Therapy
Cosmetology License - Hairstyling
Empire Beauty
GED -
Excel High School
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