Taylor Rodriguez
Summary
Self-aware Quality Assurance Lab Technician prepared to take the next step with a new team. Extensive experience in product inspections, audits, lab testing and customer specification safeguarding. An excellent team player with first-rate verbal and written communication skills.
Overview
6
6
years of professional experience
Work History
Lab Technician
Bridgestone Metalpha USA Inc.
10.2020 - Current
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Managed the engineering team's manufacturing, construction, installation, and maintenance projects to ensure that they were completed according to the customer's specifications
- Kept track of the specimens I collected by initialing, dating, and noting the date and time of collection.
- Maintained documentation on tests performed in lab.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Monitored testing procedures to meet criteria and maintain quality control.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Collaborated with other departments to establish cohesive laboratory operations.
- Recorded and analyzed data to produce reports of results.
- Monitored and documented safety standards to verify compliance.
Customer Service Leader
Mapco
03.2018 - 09.2020
- Used active listening skills and asked open-ended questions to determine customer call needs
- Volunteered to handle complaints and issues for the manager during busy periods
- Immediately escalated it to the appropriate individuals when standard procedures failed to resolve an issue
- Implemented company processes to effectively resolve customer service issues
- Provided quick, friendly, and knowledgeable service for routine questions and service complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
High School -
Kenwood High School
Clarksville, TN01.2018
Skills
- Report preparation
- Time management
- Warehousing functions
- Professional telephone demeanor
- Active listening
- Detail-oriented
- Prioritization
- Client engagement
- Quality Control
- Attention to Detail
- Positive Attitude
- Sample Preparation
- Laboratory safety protocols
Timeline
Lab Technician
Bridgestone Metalpha USA Inc.
10.2020 - Current
Customer Service Leader
Mapco
03.2018 - 09.2020
High School -
Kenwood High School
Similar Profiles
Airi'yonna RileyAiri'yonna Riley
Machine Operator at Bridgestone Metalpha USAMachine Operator at Bridgestone Metalpha USA
Mitchell CusterMitchell Custer
SC Team Member at Bridgestone Metalpha USASC Team Member at Bridgestone Metalpha USA
Loni NavaLoni Nava
Quality Control Inspector at Bridgestone Metalpha USAQuality Control Inspector at Bridgestone Metalpha USA