Taylor Russell
Ballston Spa,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [sport manager/ operations] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Front Desk Consultant
Saratoga Strike Zone
01.2018 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
Ropes Course Guide
Saratoga Regional YMCA
05.2022 - 08.2023
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Organized activities for children not participating on the course
Class Leader
Ballston Area Recreation Commission
12.2018 - 03.2022
- Met with other class representatives to devise plans and goals for upcoming school year.
- Welcomed students and families during school events and distributed necessary event information.
- Served as class spokesperson, liaising between students, parents and school administrators.
- Fostered community within school by coordinating various social events for both students and parents.
- Hosted athletic events for students to participate in
Education
No Degree - Sports Management
Castleton State College
Castleton, VT05.2026
Skills
- Guest Relations
- Schedule Management
- Daily Reporting
- Program Operation
- Decision-Making
- Calendar Management
- Team Leadership
- Time Management
Timeline
Ropes Course Guide
Saratoga Regional YMCA
05.2022 - 08.2023
Class Leader
Ballston Area Recreation Commission
12.2018 - 03.2022
Front Desk Consultant
Saratoga Strike Zone
01.2018 - Current
No Degree - Sports Management
Castleton State College
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