Taylor Russell
Carthage,USA
Summary
Dedicated Family Support Professional with expertise in education-based programs and community engagement. Proficient in relationship-building, advocacy, and process streamlining to enhance family and community relations. Demonstrated ability to adapt to changing needs while delivering impactful outcomes. Strong communication skills facilitate effective collaboration between families, schools, and organizations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Local Coordinator
Greenheart Exchange
08.2023 - Current
- Enhanced student well-being through continuous communication with parents and guardians.
- Facilitated enrollment and compliance by collaborating with local school districts.
- Monitored student progress, attendance, and family needs, providing timely solutions.
- Conducted outreach to recruit families and schools, building strong community relationships.
- Organized events promoting cultural exchange between international students and host families.
- Boosted program visibility through effective marketing and public speaking initiatives.
Bartender/Server
Hall Pass Tavern
09.2024 - Current
- Created positive experiences through effective communication and relationship-building.
- Ensured accurate cash handling while managing multiple tasks efficiently.
- Fostered a safe, respectful environment for all patrons and staff members.
- Enhanced service efficiency by collaborating with kitchen staff during peak hours.
- Mentored junior bartenders on drink preparation and bar operations techniques.
- Promoted teamwork and open communication to maintain a positive work environment.
Customer Resolution Specialist
Allstate Insurance
10.2021 - 06.2024
- Fostered client trust by providing empathetic, solution-oriented support during crises.
- Clarified policies and documentation requirements for individuals and families effectively.
- Ensured accurate record-keeping and timely follow-ups on outstanding documentation.
- Exhibited professionalism and discretion while assisting diverse populations.
- Enhanced team efficiency by promoting best practices in organization and communication.
- Collaborated with teams to refine customer service protocols and boost client satisfaction.
Bartender/Server
Treylor Park
10.2019 - 11.2022
- Ensured high customer satisfaction by crafting quality cocktails expertly.
- Cultivated strong relationships with patrons, boosting loyalty and retention significantly.
- Streamlined order processing using point-of-sale systems for accuracy.
- Reduced inventory waste through efficient ordering and stock management practices.
- Maintained a well-stocked and inviting bar to meet customer demands.
- Educated customers on drink options, offering tailored recommendations based on preferences.
Licensed Insurance Agent
State Farm
08.2016 - 08.2020
- Enhanced client satisfaction by providing personalized insurance guidance and support.
- Created tailored insurance solutions to meet diverse client needs effectively.
- Ensured compliance by managing policy renewals and updates diligently.
- Identified coverage gaps through portfolio analysis, recommending necessary enhancements.
- Fostered operational efficiency by collaborating with cross-functional teams on projects.
- Built client trust through transparent communication about policy details and options.
Education
Vocational Property & Casualty License - Insurance And Risk Management
Bryant & Stratton College
NY03-2018
High School Diploma -
Carthage High School
Carthage06-2014
Skills
- Family & Parent Engagement
- Community Outreach & Recruitment
- Liaison Between Families & Organizations
- Child & Family Advocacy
- Documentation & Record Reviews
- Attendance & Follow-Up Monitoring
- Workshop & Program Support
- Communication & Active Listening
- Conflict Resolution
- Microsoft Office, Teams, Databases
- Social Media Outreach & Advertising
- Creative solutions
- Time management
- Analytical problem-solving
- Detail-oriented
- Skilled in prioritizing concurrent responsibilities
Certification
- Property & Casualty License August 2017 to September 2026
- Personal Lines License
- Insurance Producer License
- Driver's License
Timeline
Bartender/Server
Hall Pass Tavern
09.2024 - Current
Local Coordinator
Greenheart Exchange
08.2023 - Current
Customer Resolution Specialist
Allstate Insurance
10.2021 - 06.2024
Bartender/Server
Treylor Park
10.2019 - 11.2022
Licensed Insurance Agent
State Farm
08.2016 - 08.2020
Vocational Property & Casualty License - Insurance And Risk Management
Bryant & Stratton College
High School Diploma -
Carthage High School