Taylor Saeger
Warren,MI
Summary
Experienced customer service professional with a strong track record of enhancing client satisfaction. Demonstrated leadership in adapting to challenges and implementing innovative solutions. Focused on driving results and exceeding organizational expectations.
Overview
13
13
years of professional experience
Work History
Outreach Specialist
Tailored Brands Inc.
Dublin, CA
02.2022 - 08.2024
- Educated community members on available services through extensive outreach efforts.
- Engaged with individuals interested in agency offerings to provide tailored information.
- Represented agency at various professional events to promote services and build relationships.
- Implemented targeted community outreach plans to enhance engagement with specific populations.
Store Manager
Men's Wearhouse
Vacaville, CA
01.2020 - 02.2022
- Managed daily store operations encompassing opening, closing, and cash handling tasks.
- Developed and implemented strategies to boost sales and profitability.
- Recruited and trained new employees, overseeing their integration into the team.
- Addressed customer complaints swiftly to foster positive experiences.
- Enhanced store operations through effective problem-solving and relationship management.
Operations Manager
Men’s Wearhouse
Vacaville, CA
01.2017 - 01.2020
- Ensured timely resolution of customer complaints, maintaining high satisfaction rates.
- Facilitated collaboration among cross-functional teams for efficient product delivery.
- Improved process efficiency and monitored team performance metrics consistently.
- Partnered with management on strategic planning initiatives for organizational growth.
- Instructed employees on adapting to changing customer expectations effectively.
- Assigned responsibilities to staff, clearly defining priorities and objectives.
- Performed comprehensive opening, closing, and shift transitions to ensure operational integrity.
Sales Associta
G by Guess
Vacaville CA
05.2018 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Key Holder Supervisor
GNC Live Well
Vacaville, CA
03.2017 - 04.2018
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
Assistant Operations Manager
Men’s Wearhouse
Roseville, MI
02.2014 - 02.2017
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through assisting on regular meetings, updates, and open channels of communication.
- Coordinated with Operational Manager in different department issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Elevated customer experience, integrating feedback into operational improvements.
Team Member
Caribou Coffee
Grosse Pointe, MI
06.2011 - 02.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Customer Service Associate
Men’s Wearhouse
Roseville, CA
06.2011 - 02.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Warren Mott High Scool
Warren, MI01-2011
Skills
- Sales analytics and reporting
- Sales operations
- Cash management strategies
- Expertise in customer service
- Excel application skills
- PeopleSoft knowledge
- Teamwork dynamics
- Salesforce experience
- Proficiency in Microsoft Word
- Communication through email and phone
Timeline
Outreach Specialist
Tailored Brands Inc.
02.2022 - 08.2024
Store Manager
Men's Wearhouse
01.2020 - 02.2022
Sales Associta
G by Guess
05.2018 - 05.2019
Key Holder Supervisor
GNC Live Well
03.2017 - 04.2018
Operations Manager
Men’s Wearhouse
01.2017 - 01.2020
Assistant Operations Manager
Men’s Wearhouse
02.2014 - 02.2017
Team Member
Caribou Coffee
06.2011 - 02.2014
Customer Service Associate
Men’s Wearhouse
06.2011 - 02.2014
Warren Mott High Scool