Taylor Scott
Billings
Summary
Detail-oriented and hard-working team member with a strong background in customer support and administrative tasks. Able to handle challenges, stay organized, and provide excellent service to patients and staff. Brings a positive attitude and a strong work ethic to every shift.
Overview
14
14
years of professional experience
Work History
Stay At Home Mom
.
08.2016 - Current
Front Office Supervisor
Holiday Inn Express and Suites
05.2015 - 10.2016
- Trained and mentored staff on customer service best practices to enhance guest satisfaction.
- Implemented procedures to streamline administrative tasks, improving overall workflow efficiency.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Supervised front office operations, ensuring efficient guest check-in and check-out processes.
Front Desk Agent
Holiday Inn Grand Montana
10.2013 - 05.2015
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Utilized reservation systems to accurately process bookings and modifications.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in training new staff on front desk procedures and customer interaction techniques.
Fitness Center Attendant
Central Montana Medical Center
01.2012 - 08.2013
- Maintained cleanliness and organization of fitness equipment and facilities.
- Assisted members with proper use of exercise equipment and safety protocols.
- Monitored facility usage to ensure adherence to health and safety standards.
- Provided exceptional customer service, addressing member inquiries and concerns promptly.
Education
Associate of Applied Science -
Blanco Blanco Cosmetology School
Billings, MT2014
High School Diploma -
Fergus High School
Lewistown, MT05.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Stay At Home Mom
.
08.2016 - Current
Front Office Supervisor
Holiday Inn Express and Suites
05.2015 - 10.2016
Front Desk Agent
Holiday Inn Grand Montana
10.2013 - 05.2015
Fitness Center Attendant
Central Montana Medical Center
01.2012 - 08.2013
Associate of Applied Science -
Blanco Blanco Cosmetology School
High School Diploma -
Fergus High School