Taylor Shubin
Pendleton
Summary
Energetic and passionate customer service professional seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experience. Committed to delivering prompt, courteous, and effective assistance to customers. Eager to contribute to the growth and success of a dynamic organisation.
Overview
6
6
years of professional experience
Work History
Manager
Big smoke
Pendleton
01.2026 - 05.2026
- Managed daily operations and staff scheduling for efficient service delivery.
- Trained new employees on company policies and operational procedures.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Coordinated team meetings to enhance performance and resolve concerns.
- Facilitated communication between departments to streamline workflow processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with industry regulations and company policies.
Bartender
Cadillac Jacks Saloon and Bar
pendleton
11.2024 - 09.2025
- Mixed cocktails and served beverages to enhance customer satisfaction and experience.
- Ensured cleanliness and organization of bar area to provide a welcoming environment for patrons.
- Assisted customers with drink selections based on preferences.
- Collaborated with kitchen staff to ensure timely service delivery.
- Stocked bar supplies and replenished inventory as needed.
- Operated cash register and Point of Sale (POS) system accurately to streamline transaction processes.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
Server
Wildhorse Casino
Pendleton
08.2024 - 12.2024
- Delivered exceptional customer service in high-pressure casino environment, enhancing guest satisfaction.
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted guests with menu selections and answered questions about offerings.
- Executed cash transactions with precision, ensuring accurate payment handling and minimizing discrepancies.
- Provided exceptional service to high volume of daily customers.
- Utilized POS terminals to accurately input orders, split bills, and calculate totals, streamlining the ordering process.
Bartender
Hales
Hermiston
06.2020 - 06.2024
- Mixed cocktails and served beverages to customers efficiently.
- Greeted customers and provided excellent customer service.
- Ensured cleanliness and organization of bar area to enhance customer experience.
- Coordinated with kitchen staff for timely service and efficient operations.
- Handled cash and processed payments accurately at the register.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Education
High School Diploma -
Umatilla High School
Umatilla, ORSkills
- OLCC permit
- Food handlers card
- Time management
- POS operation
- Cash handling
- Problem solving
- Adaptability
- Attention to detail
- Conflict resolution
- Positive and professional
- Reliability and punctuality
- Multitasking Abilities
- Customer service
Timeline
Manager
Big smoke
01.2026 - 05.2026
Bartender
Cadillac Jacks Saloon and Bar
11.2024 - 09.2025
Server
Wildhorse Casino
08.2024 - 12.2024
Bartender
Hales
06.2020 - 06.2024
High School Diploma -
Umatilla High School