Taylor Singleton
Philadelphia,PA
Summary
Dynamic Security Professional with a proven track record at Allied Universal Security Services, excelling in emergency response and risk assessment. Enhanced safety protocols and reduced incidents through proactive CCTV monitoring. Demonstrated professionalism and leadership as a Group Leader, fostering team development and operational excellence. Committed to creating secure environments while ensuring exceptional service.
Overview
4
4
years of professional experience
Work History
Security Professional
Allied Universal Security Services
01.2024 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Addax Management
03.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Group Leader
Sunrise of Philadelphia
04.2021 - 10.2022
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Middletown High School
Middletown, DE06.2017
Skills
- Emergency response
- Risk assessment
- CCTV monitoring
- Secure coding practices
- Professionalism
Timeline
Security Professional
Allied Universal Security Services
01.2024 - Current
Customer Service Representative
Addax Management
03.2023 - 12.2023
Group Leader
Sunrise of Philadelphia
04.2021 - 10.2022
Middletown High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services