Summary
Overview
Work History
Education
Skills
Skills And Goals
Awards
Certification
Languages
Work Availability
Timeline
AdministrativeAssistant
Taylor Smith

Taylor Smith

Red Oak,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cooper Insures
03.2023 - 04.2024
  • Provide administrative support by answering 20+ inbound calls while explaining policies and taking payments
  • Followed up with 10-20 people per day to insure premium and deductible amounts were insured properly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Server/To-go

Texas Roadhouse
09.2022 - 03.2023
  • Provide administrative support by answering 30+ inbound calls while explaining promotions and accommodating dietary restrictions
  • Memorize over 50 menu items and rotating specials in order to give customized recommendations to guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Outback Steakhouse
01.2022 - 08.2022
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Server/Bartender/To-Go Specialist

Cotton Patch Cafe
07.2020 - 12.2021
  • Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Server

Lonestar Burger Bar & Grill
12.2019 - 06.2020
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Host/Server

Country Kitchen
12.2018 - 12.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Associate of Applied Science - Psychology

Navarro Community College
Waxahachie, TX
08.2024

High School Diploma -

Red Oak High School
Red Oak, TX
06.2022

Skills

  • Product Knowledge
  • Account updating
  • Daily specials memorization
  • Food and beverage pairings
  • Guest Relations Management
  • High-volume dining
  • Menu Recommendations
  • Exceptional communication
  • Alcohol Service
  • Relationship Management
  • Detail Oriented
  • Safe Food Handling

Skills And Goals

My goal in life is to become anything where I can help people become a better version of themselves. I love to help people succeed in life and make sure all their goals can come true. I also would love to help people get where they need to be in life in order to succeed. I am currently working on getting many Associates Degrees at Navarro Community College. I also would love to minor in Sign Language in order to talk to many different people. I communicate well with people who have different communication skills.

Awards

  • Scholarship
  • Straight A Student Awards through High School Experience

Certification

  • Licensed Food Handlers - 2 Years
  • TABC License - 2 Years

Languages

ASL
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Cooper Insures
03.2023 - 04.2024

Server/To-go

Texas Roadhouse
09.2022 - 03.2023

Server

Outback Steakhouse
01.2022 - 08.2022

Server/Bartender/To-Go Specialist

Cotton Patch Cafe
07.2020 - 12.2021

Server

Lonestar Burger Bar & Grill
12.2019 - 06.2020

Host/Server

Country Kitchen
12.2018 - 12.2019

Associate of Applied Science - Psychology

Navarro Community College

High School Diploma -

Red Oak High School

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Taylor Smith